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Cannot get BRAND NEW HP Laptop with PRE-installed Office 2007 to validate... RRS feed

  • Question

  • I just purchased (Directly From H-P) a new dv6000 LAPTOP.  The RESTORE disk has a Trial Copy of MS Office 2007 on it.  Additionally, I have installed a VALID copy of  MS Office 2003 BECAUSE I can not get the Office 2007 to validate.

     

    I have tried about 10 different Trial 25-digit keys.....

     

    I cannot download ANY office tools/add-ins that require validation.  In is a real pain, and even HP does NOT know how to fix it!

     

    I have done the KB base thing,  Deleted the .dat file.  Ran the tools in this forum.

     

    Here is a Diag print-out from this site:

     

    Diagnostic Report (1.7.0039.0):
    08/17/07  06:52 PM
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {D54C57F7-B672-4879-AEDE-1950C8EA0383}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D54C57F7-B672-4879-AEDE-1950C8EA0383}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1458319285-999318443-2855339294</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (RD868AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070512000000.000000+000</Date></BIOS><HWID>56323507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>2D4A7C73DD95064</Val><Hash>LiAKDU7AiI5DAMAOeXQ6wgBL38k=</Hash><Pid>70141-050-8303777-56730</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Please Respond to me directly by EMAIL.

     

         Thank you,

     

    Jeff

    Friday, August 17, 2007 11:38 PM

Answers

  • JLX,

     

     

    Please uninstall the trial verison of Office 2007. Next Office 2003 should validate correctly. 

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

     

    “Description of the Microsoft Windows registry”:  http://support.microsoft.com/kb/256986/

     

    Please let us know if you need further assistance.

     

     

    Thank you

     

    Stephen Holm, MS

    Saturday, August 18, 2007 12:47 AM
  • JLX,

     

    You can't validate MS Office 2007 and this is why your Office 2003 may be experiencing problems. 

     

     

    Stephen Holm, MS

     

    Monday, August 20, 2007 8:52 PM
  • I understand but there are steps which need to be followed to alleviate all of Office 2007.  Thank you

     

     

    stephen holm

     

    Wednesday, August 29, 2007 3:28 AM
  • JLX,

     

    How are things looking? Did the information uninstall all of 2007? Keep us informed.

     

     

    Thankyou,

     

    Stephen HOlm, MS

     

    Wednesday, August 29, 2007 3:30 AM

All replies

  • JLX,

     

     

    Please uninstall the trial verison of Office 2007. Next Office 2003 should validate correctly. 

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

     

    “Description of the Microsoft Windows registry”:  http://support.microsoft.com/kb/256986/

     

    Please let us know if you need further assistance.

     

     

    Thank you

     

    Stephen Holm, MS

    Saturday, August 18, 2007 12:47 AM
  • Sorry but I may have confused you....as there must be a misunderstanding..

     

     

    I cannot get MS OFFICE 2 0 0 7  (Two-thousand-SEVEN) to accept a valadation key.. NOT 2003.

     

    Office 2003 has been VALIDATED.  The TRIAL version of MS OFFICE 2 0 0 7  (Two-thousand-SEVEN will NOT accept any validation key sent to me by Microsoft.....

     

     

    THANKS

     

    JEFF

    Saturday, August 18, 2007 1:23 AM
  • JLX,

     

    You can't validate MS Office 2007 and this is why your Office 2003 may be experiencing problems. 

     

     

    Stephen Holm, MS

     

    Monday, August 20, 2007 8:52 PM
  • OK  Steve,

     

     

    Did as you said and removed  (using uninstall from control panel) the MICROFT OFFICE 2007 Edition, and left MY copy of MS OFFICE 2003 S/T Edition on the system.

     

    NOW, amother  PROBLEM still exists,  I CANNOT UNINSTALL the Program called  ACTIVATION ASSISTANT FOR MICROSOFT OFFICE 2007.


     (HP said they are aware of the problem. but DO NOT have a solution........ )

     


    What should I do ?

     

    Thanks.

     

     

    Jeff/JLX

     

     


     

    Wednesday, August 22, 2007 12:30 AM
  •  

    Jeff,

     

     

    You probably have Office 2007 trial remenants left on your system. In turn this is causing Office 2003 not to validate correctly. Please try the below which I posted previously:

     

     

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

     

    “Description of the Microsoft Windows registry”:  http://support.microsoft.com/kb/256986/

     

     

    This will KB article will provide instructions for removing the trial version not the tradional way through the control pannel.  Please let us know and we will wait for your answer.

     

     

    Thank you,

     

    STephen Holm, MS

    Thursday, August 23, 2007 1:28 AM
  • He has stated MULTIPLE times that he is having NO problems with 2003, and that it has VALIDATED.

    Saturday, August 25, 2007 12:34 AM
  • I understand but there are steps which need to be followed to alleviate all of Office 2007.  Thank you

     

     

    stephen holm

     

    Wednesday, August 29, 2007 3:28 AM
  • JLX,

     

    How are things looking? Did the information uninstall all of 2007? Keep us informed.

     

     

    Thankyou,

     

    Stephen HOlm, MS

     

    Wednesday, August 29, 2007 3:30 AM