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Windows Validation says not genuine on desktop RRS feed

  • Question

  • Hello,

    When I got back last night my desktop stated that my windows 7 was not genuine. I know it is! I purchased an online download on 1/27/2011 for the desktop and 2/12/2011 for my laptop. You had ceased "Sync" and I had to upgrade to get the new "Mesh". The Laptop was upgraded from Vista when I found that both had to be 7 for Mesh to work, Thanks! I had constant issues with the upgrade and finally, in January this year I did a cold reload of the Laptop- Pain in the abs. But the laptop "Mesh" fails to work.

    So why does my desktop now fail to validate? The MGAD Tool copy follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-G72RY-7PT47-G74MQ
    Windows Product Key Hash: ZmFCUwixvPZMaohfQahciIeQXYY=
    Windows Product ID: 00359-032-8064415-85243
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {00577099-2F12-4525-9C88-A96B843BA863}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\mozilla firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{00577099-2F12-4525-9C88-A96B843BA863}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G74MQ</PKey><PID>00359-032-8064415-85243</PID><PIDType>5</PIDType><SID>S-1-5-21-4099508025-2592875724-3555383580</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20070108000000.000000+000</Date></BIOS><HWID>10B03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-806441-01-1033-7600.0000-0362011
    Installation ID: 000755691132577330381316876194172062533306242994456203
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G74MQ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 5/7/2012 3:47:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:6:2012 22:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAMAAAACAAAAAQABAAEAeqhClCgN3t3a+ypnqnZI5OqlJEP2VqgvoL09bbRA7Ds=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          DM051  
      FACP            DELL          DM051  
      HPET            DELL          DM051  
      BOOT            DELL          DM051  
      MCFG            DELL          DM051  
      SSDT            DELL        st_ex
      ASF!            DELL          DM051  

    The laptop MGAD Tool copy is:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-D9M6T-PPMXR-8KKRC

    Windows Product Key Hash: DB0+Af+Df1biiVSr8gK/wV34ah0=

    Windows Product ID: 00359-032-7204951-85905

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {E5FD28C1-5EE9-4965-8293-E324FAD77813}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.120305-1505

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Small Business 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E5FD28C1-5EE9-4965-8293-E324FAD77813}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8KKRC</PKey><PID>00359-032-7204951-85905</PID><PIDType>5</PIDType><SID>S-1-5-21-860217324-3074183124-46834622</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro1510</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20090318000000.000000+000</Date></BIOS><HWID>8CEF3207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>2F2A7D5E45E05C0</Val><Hash>pK1KfgkeQ/hXWXbOoeJGyug+k9w=</Hash><Pid>81606-OEM-6473654-08192</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-032-720495-01-1033-7600.0000-0482012

    Installation ID: 020704943663150121728031238221963831980715075695998113

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 8KKRC

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 5/7/2012 4:16:28 PM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:18:2012 01:12

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAJJRydJyLNNRGgwYMUGJA9qIePEnyRW4unvNM+CqF

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC INTEL CRESTLNE

    FACP TOSCPL CRESTLNE

    HPET INTEL CRESTLNE

    BOOT PTLTD $SBFTBL$

    MCFG INTEL CRESTLNE

    TCPA Intel CRESTLNE

    TMOR PTLTD

    OSFR TOSHIB A+2nd ID

    APIC INTEL CRESTLNE

    SLIC DELL M08

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    As you can see the product keys remain different. The only change I noticed was on shutdown before leaving last week the desktop took quite a while updating windows.

    Thank you for your help!

    Bob Woehrle

    804-897-7963

    Monday, May 7, 2012 8:24 PM

Answers

  •  I know it is! I purchased an online download on 1/27/2011 for the desktop and 2/12/2011 for my laptop.

    Where did you purchase this? If it was anywhere other than the Microsoft store it is likely from a bogus seller.

    for the desktop 

    Cached Online Validation Code: 0xc004c4a2

    This is the code for a blocked product key. Likely you purchased form a bogus source. If you purchased windows for your laptop from the same source it will go not genuine also.


    Monday, May 7, 2012 8:51 PM
    Answerer
  • I have checked this key and it has been Blocked for the reason: Returned

    Meaning the Retailer submitted to Microsoft that the software/key had been returned.

    When Microsoft software is returned to a retailer, it is not resold. When informed of the return, Microsoft Blocked the key from further use. The retailer then sends the software in for disposal.

    I have no way of knowing if this was on purpose or part of a mistake on the retailers part, but I recommend contacting the retailer for a full refund.

    Thank you,


    Darin MS

    Tuesday, May 8, 2012 9:14 PM

All replies

  •  I know it is! I purchased an online download on 1/27/2011 for the desktop and 2/12/2011 for my laptop.

    Where did you purchase this? If it was anywhere other than the Microsoft store it is likely from a bogus seller.

    for the desktop 

    Cached Online Validation Code: 0xc004c4a2

    This is the code for a blocked product key. Likely you purchased form a bogus source. If you purchased windows for your laptop from the same source it will go not genuine also.


    Monday, May 7, 2012 8:51 PM
    Answerer
  • "BobWJr" wrote in message news:08b045bb-3817-40e2-8800-2c325f3ed288...

    Hello,

    When I got back last night my desktop stated that my windows 7 was not genuine. I know it is! I purchased an online download on 1/27/2011 for the desktop and 2/12/2011 for my laptop. You had ceased "Sync" and I had to upgrade to get the new "Mesh". The Laptop was upgraded from Vista when I found that both had to be 7 for Mesh to work, Thanks! I had constant issues with the upgrade and finally, in January this year I did a cold reload of the Laptop- Pain in the abs. But the laptop "Mesh" fails to work.

    So why does my desktop now fail to validate? The MGAD Tool copy follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-G72RY-7PT47-G74MQ
    Windows Product Key Hash: ZmFCUwixvPZMaohfQahciIeQXYY=
    Windows Product ID: 00359-032-8064415-85243
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20070108000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: G74MQ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 5/7/2012 3:47:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

     
    The Product Key has been Blocked by MS for some reason - from whom did you purchase this Key/download?
     
    Darin will be able to tell the reason for the block - but I suspect that you purchased this from a well-known counterfeiter, who purchases retail licenses, then returns them for a refund, and resells then Key multiple time in the meanwhile  - thereby defrauding everyone they touch.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 7, 2012 9:20 PM
    Moderator
  • I have checked this key and it has been Blocked for the reason: Returned

    Meaning the Retailer submitted to Microsoft that the software/key had been returned.

    When Microsoft software is returned to a retailer, it is not resold. When informed of the return, Microsoft Blocked the key from further use. The retailer then sends the software in for disposal.

    I have no way of knowing if this was on purpose or part of a mistake on the retailers part, but I recommend contacting the retailer for a full refund.

    Thank you,


    Darin MS

    Tuesday, May 8, 2012 9:14 PM
  • I received a backup disc for both downloads reading Genuine and Microsoft in two spots and Microsoft in one spot along the purple exterior w/ a green label w/C 2009 Microsoft Corporation X15-60644-01 on it. They came from the Microsoft store.

    Robert C. Woehrle, Jr.

    Thursday, May 10, 2012 2:47 AM
  • Darin,

     This was purchased on-line at the Microsoft store. I've used it for over a year with validation software on the machine and auto-updates turned on. Why over last wekend did it go back to the supplier?


    Robert C. Woehrle, Jr.

    Thursday, May 10, 2012 2:50 AM
  • Call the Microsoft Store at 1-877-MY-MSSTORE (1-877-696-7786) and ask to speak with a customer service agent.

    Carey Frisch

    Thursday, May 10, 2012 3:14 AM
    Moderator
  • "BobWJr" wrote in message news:ebad9660-d877-4e9d-9aeb-cedfee813eb2...
    I received a backup disc for both downloads reading Genuine and Microsoft in two spots and Microsoft in one spot along the purple exterior w/ a green label w/C 2009 Microsoft Corporation X15-60644-01 on it. They came from the Microsoft store.

    Robert C. Woehrle, Jr.

     
    Darin will be able to confirm the exact reason for the block - the most common one is that it has been tagged as 'returned'.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 10, 2012 7:03 AM
    Moderator