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Activation - Had product 2 years from genuine supplier (product now says not genuine?!) RRS feed

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    Hello,

    I purchased MS Office Home and Student 2007 from PC world 2 years ago, It installed fine but now it has started saying on start up (this is not a genuine copy) I have all activation codes and tried use MS support website but wasn't helpful at all.

    Any help would be greatly appreciated !!! As it is driving me insane!!!

    • Moved by Ashutosh MMicrosoft Support Monday, May 17, 2010 5:44 AM OGA issue (From:Installing, Upgrading, and Activating Microsoft Office Products)
    Sunday, May 16, 2010 5:26 PM

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    Hello pompey10,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 18, 2010 3:17 PM

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    For some reason it needs activating again. Do this:Click Start and in the Run box type slui.exe 4, Enter. Select an activation centre near you, call, speak with a real person and explain what happened.
    Ron
    Sunday, May 16, 2010 5:56 PM
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    I did this from my windows start menu hit run and put in what you said and it cannot find the file name. Am I doing this correct. I cannot find a telephone number for microsoft is proving difficult when it should be so easy!
    Sunday, May 16, 2010 6:40 PM
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    Sorry my fault. I didn't see you were running XP. Call here instead:
    866-432-3012
    Ron
    Sunday, May 16, 2010 7:11 PM
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    Hello pompey10,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 18, 2010 3:17 PM
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    No reply from original poster.

    Issue is assumed to be resolved

    Darin MS
    Friday, May 21, 2010 8:38 PM