Hi,
We are running Dynamics CRM 2015 On-Premise with the Outlook client for CRM on Outlook 2016 with our exchange server on-premise also on-premise.
When appointments are either created in CRM and synchronized to Outlook or vice versa, the reminder time ie '15mins before start' doesnt seem to apply correctly.
The actual time of the appointments is correct but we get reminders days or even weeks ahead of time. These reminders cant be snoozed or dismissed as the next time CRM and Outlook synchronize it seems to forget what we selected and the reminder
will pop up again which as per our settings is every 15mins.
The issue appears to be caused by the Outlook for CRM client as the issue gets resolved when the add-in is disabled.
Any help is much appreciated.
Cheers
Scott