Just like many of the other posts, I'm trying to use a template and the Office Word 2007 Home & Student edition fails to download the template. It claims the product is possibly counterfeit despite the product successfully being validated by the WGA and OGA and the site. I'm running on a Lenovo laptop with Windows XP Tablet edition SP3.
The laptop did have a trial version which has since been converted so I don't think that's the issue. There is no trial version listed from what I can tell to uninstall. However, when I click on "Continue" to go try to validate, the site claims that there's no product key. This might be related to the issue. However, when I validate, there are no issues at all. I read the MGADT report and things look fine as far as I can tell.
Here's the MGADT read out:
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-C4W9F-B69W9-M74XB
Windows Product Key Hash: oH6XRyMXXW70nad8TxXjwRHodxg=
Windows Product ID: 76487-OEM-2211906-00340
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.tab
ID: {262227C6-120B-4E04-A05D-90AEF3D74E44}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-171-1_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRAM FILES\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{262227C6-120B-4E04-A05D-90AEF3D74E44}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.tab</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M74XB</PKey><PID>76487-OEM-2211906-00340</PID><PIDType>2</PIDType><SID>S-1-5-21-987439223-282535775-1448371768</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7SET33WW (1.19 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080701000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>017C0100018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3D9A5A919B4AF22</Val><Hash>cUv1kyuXW6CrVyvP/bcipnx2c/0=</Hash><Pid>81602-913-0754487-68234</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: D900:HITACHI, Ltd|D900:HITACHI, Ltd|D900:HITACHI, Ltd|1418E:IBM|0028:Lenovo
Marker string from OEMBIOS.DAT: LENOVO,LENOVO
OEM Activation 2.0 Data-->
N/A
