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THIS COPY OF WINDOWS IS NOT GENUINE - WHY?

    Question

  • Can anyone tell me why my copy of Vista thinks it's a pirate?

     

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Detailed Status: 0xc004f012

    Cached / Grace status: 0x0 / 0x0

    Windows Product Key: *****-*****-3K98P-C38PX-XXKQ3

    Windows Product Key Hash: JuqGe5SNFyaZZYZivhrzkdhAPj0=

    Windows Product ID: 89572-OEM-7231323-25187

    Windows Product ID Type: 8

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: COA SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    ID: {18F208BB-D198-4425-9FFA-773377B153D3}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_rtm.061101-2205

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{18F208BB-D198-4425-9FFA-773377B153D3}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XXKQ3</PKey><PID>89572-OEM-7231323-25187</PID><PIDType>8</PIDType><SID>S-1-5-21-1887149188-4100015871-329400343</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>P5LD2-FM-DH-VP</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0203   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>63333507018400DC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2F1D5E3E11C8D02</Val><Hash>HG+4EdJ2VjTLwTrVstuhd6rXZ6o=</Hash><Pid>73931-641-3582485-57138</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    It has been activated (after speaking to a Microsoft Customer service person as the automated system wasn't able to generate an activation number)

     

    Sorry, I did have a more detailed post, but it got lost somehow when I tried to preview it, so this one is a bit shorter - if you need any more info, please let me know.

     

    Thanks in advance,

    Gary

    Sunday, September 23, 2007 3:42 PM

Answers

  • Hi Gary,

     

      From the Diagnostic report, I'm not seeing any obvious causes for the issue.  Could you describe what messages Vista is giving you? Maybe an error similar to "a hardware change has been detected" or "Vista needs to be Activated" so on?

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

    Monday, September 24, 2007 6:45 PM
    Owner
  •  

    Hi ICT,

     

    Please follow the below steps and inform me if the issue was resolved:

     

    (If you access to the start button)

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    (If you Do Not access to the start button)

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Friday, October 19, 2007 10:11 PM
    Owner
  • Hi malsonj,

     

       Basically that cscript re-installs the Licenses in Vista. We are unsure why, but it seems for some reason the License get stuck (for lack of a better word) in such a way that while one part of Vista knows it's Activated, another part does not. I probably over simplified the issue.  

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Thursday, October 25, 2007 11:23 PM
    Owner

All replies

  • Hi Gary,

     

      From the Diagnostic report, I'm not seeing any obvious causes for the issue.  Could you describe what messages Vista is giving you? Maybe an error similar to "a hardware change has been detected" or "Vista needs to be Activated" so on?

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

    Monday, September 24, 2007 6:45 PM
    Owner
  • Hi Darin,

     

    Sorry, but it's not giving any error messages! The bottom right of the desktop screen says "Windows Vista (TM)" then "Build 6000" then "This copy of windows is not genuine"

     

    Every time I switch the PC on I get a message saying that "you may be the victim of software piracy" or similar and telling me to go online to resolve the issue - I do this and it runs the Windows Genuine Advantage validation tool and tells me that I can now access downloads for genuine windows users, so presumably it passes the validation

     

    If I then attempt to download an update (eg. defender) it pops up with the "you may be the victim..." message once again, then validates the install again, then allows me to download the updates.

     

    Since this message first appeared, the PC seems to have slowed down considerably, but I don't know if this is related to the "not genuine" error or not.

     

    Regards,

    Gary

     

    PS. Sorry for the delay in replying, but the "alert me" option doesn't appear to be working.

     

    Sunday, October 14, 2007 2:35 PM
  • You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    Afterward, please visit http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 and download & install the recommended update.  Restart your computer and visit http://www.microsoft.com/genuine/ and click on Validate Windows.

    Monday, October 15, 2007 5:52 PM
    Answerer
  • Thanks for trying, but I'm afraid it didn't work!

     

    The 'phone activation was unable to generate a code. so I was passed to a customer service rep who gave me a code which I entered.

    The support site states that the update does not apply to my product, so won't install it,

    Windows validation passed, as it always does when I go online, but it still tells me that the product is "not genuine"

     

    Help!!

     

     

     

    Monday, October 15, 2007 8:33 PM
  •  

    Hi ICT,

     

    Please follow the below steps and inform me if the issue was resolved:

     

    (If you access to the start button)

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    (If you Do Not access to the start button)

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Friday, October 19, 2007 10:11 PM
    Owner
  • Thanks so much this helped me too, but WHY??  Why did this happen?  I have a retail copy that was still sealed when I got it.  Under system properties it stated that it was genuine software, but I got that annoying text on the wallpaper.  What caused this to happen?

     

    Thursday, October 25, 2007 6:57 AM
  • Hi malsonj,

     

       Basically that cscript re-installs the Licenses in Vista. We are unsure why, but it seems for some reason the License get stuck (for lack of a better word) in such a way that while one part of Vista knows it's Activated, another part does not. I probably over simplified the issue.  

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Thursday, October 25, 2007 11:23 PM
    Owner
  • FANTASTIC!! Thanks it worked. But why isn't this published anywhere (or is it that I just couldn't find it)? I've been struggling with this problem for months, and such a simple fix in the end too

     

    Thanks again.

     

     

    Monday, November 12, 2007 5:25 PM
  • I used mgadiag.exe
    Diagnostic Report (1.7.0095.0):

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Then I saw that, maybe that made the watermark appear

    Monday, June 09, 2008 2:59 PM
  • Hi,

    Getting error "This copy of Windows is not genuine."

    Can only boot up in safe mode.  Tried running the licensing script as suggested (comand prompt as Administrator), but getting 'Permission denied' error.  Tried the slui.exe 4 command, but telling me to restart Windows in normal mode.

    Called Dell, but they couldn't help; told me I have to reinstall the OS.  Don't want do to that because I think this can be fixed.  Hoping you can help.

    Shawna
    Monday, July 28, 2008 2:11 AM
  • Hello Shawna,

    Please try the steps in Normal mode.

    When you login to Vista (in Normal Mode) you should be give some option like "learn more online" or "Use Vista in Reduced fuctionality Mode" or some other option that launches your default internet browser. Once you have a browser open, follow the (If you don't have access to the Start Button) version of my steps.

    If that does not work, please create your own thread, post a Diagnostic Report and a detailed description of the issue.

    Thank you,
    Darin Smith
    WGA Forum Manager
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, July 30, 2008 8:09 PM
    Owner