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error code 7601 window is not genuine RRS feed

  • Question

  • I updated my AVG and I got the error code message.  This happened several months ago, too.  Had to re install windows then.  Hopefully i will not need to do this again.  I read through the different threads and tried some of the recommended solutions:  I ran the MGA:  Here are my results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-KYVX8-4GJ6M-GHV3H
    Windows Product Key Hash: U2bTZzlMPIgew8+kyelugXhb1zE=
    Windows Product ID: 00426-068-2901405-86273
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {38A2A9CD-2BC1-4A5C-9AFC-E0E3F7CA67D8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Anthony\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38A2A9CD-2BC1-4A5C-9AFC-E0E3F7CA67D8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GHV3H</PKey><PID>00426-068-2901405-86273</PID><PIDType>5</PIDType><SID>S-1-5-21-3928605393-3471275128-3617428629</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6515b (GQ022US#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YTT Ver. F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>B90F3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-290140-00-1033-7600.0000-1842012
    Installation ID: 017553538272137941859006985185098374529923082041513281
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GHV3H
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 4/2/2013 10:10:58 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:2:2013 09:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEA6GF4eLTJAu24kZCmbL2GvZTIYrAPbVnB5dN4qg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     0944    
      FACP HP     0944    
      MCFG HP     0944    
      SLIC HPQOEM SLIC-MPC
      EPTH HP     0944    
      TCPA HP     0944    
      SSDT HP     HPQNLP
      SSDT HP     HPQNLP

    Tuesday, April 2, 2013 5:21 PM

Answers

All replies

  • The Key in use is an MSDN Key from a not-for-resale MSDN account.

    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so. 

    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

     

    Please read the following posts.... .................................

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

     

    and

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

     

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

     

    see also this post....

     

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

     

     

    Also - have a look at this video....

     

     

    http://www.youtube.com/watch?v=hzqNNiOM0cs     

     

    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...

    http://www.microsoft.com/en-gb/howtotell/default.aspx

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 2, 2013 5:30 PM
    Moderator
  • Noel... thanks.  I am confused.  I have used this laptop with the windows 7 on it for over two years now.  Also i got the disks when I got the laptop used.  I don't even know who the vendor would be, let alone contact the original laptop owner.

    What I have noticed is the error pops up whenever I update my AVG antivirus.

    Help. 

    Wednesday, April 3, 2013 6:32 AM
  •  Here's my standard spiel on the time-delays involved in tagging abused keys....

     

    For MSDN Keys:- MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system.

    I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than weekly because of admin and timing issues. The internal MS processes could therefore take easily a couple of months. It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them.

    The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash.

    This could take anything up to a year or more.

    The message *should* be permanent - if it's not, then something is attempting to reset the system. Have a look in your AVG history and see if there's a repeated detection. and check any exclusions set up - if there are exclusions, reset them. If there are repeat detections, investigate them thoroughly.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 3, 2013 7:00 AM
    Moderator
  • I looked at the youtube video you sent about the disks and mine passed with flying colors that they are genuine.

    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...


    I did the above but I don't think my disks are fake.  can i verify over the phone with microsoft?


    Wednesday, April 3, 2013 7:17 AM
  • They will confirm that  the Key you have installed  is from an MSDN account over the phone - nothing more.

    ring your local number from this list... https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx and explain your problem.

     when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 3, 2013 7:35 AM
    Moderator