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Not Genuine Intermittent Message RRS feed

  • Question

  • It appeared again today.  In the bottom-right corner, it said my copy of Windows is not genuine.  This time, I ran the MGADiag tool as soon as I saw it.  When it finished running, the "not genuine" message disappeared.  Here is the report it generated:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8PRWK-YGC6Y-H2GJ2
    Windows Product Key Hash: Gp0L/ok4STpHzUQXnfEVtBZsVAU=
    Windows Product ID: 00371-152-9756573-85145
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {797F7F99-C4A3-4243-87C2-927CC0D8D4B5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{797F7F99-C4A3-4243-87C2-927CC0D8D4B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-H2GJ2</PKey><PID>00371-152-9756573-85145</PID><PIDType>5</PIDType><SID>S-1-5-21-1063766771-275638651-3042624593</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080122000000.000000+000</Date></BIOS><HWID>DDBB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-152-975657-01-1033-7600.0000-0142011
    Installation ID: 010564220903580354208350590991205135966492893056221412
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: H2GJ2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 06 Feb 2011 1:48:22 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:24:2011 13:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAEAAwACAAAAAwABAAEA6GFC9XcWhJySAEwfRleQ5+BB5o3artatPfUqOCzoDpYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI


    Sunday, February 6, 2011 6:52 PM

Answers

  • "Syntax42" wrote in message news:08e6aef7-70b4-46ba-b6b5-f55c5a3c04ba...

    It appeared again today.  In the bottom-right corner, it said my copy of Windows is not genuine.  This time, I ran the MGADiag tool as soon as I saw it.  When it finished running, the "not genuine" message disappeared.  Here is the report it generated:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8PRWK-YGC6Y-H2GJ2
    Windows Product Key Hash: Gp0L/ok4STpHzUQXnfEVtBZsVAU=
    Windows Product ID: 00371-152-9756573-85145
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {797F7F99-C4A3-4243-87C2-927CC0D8D4B5}(3)



     

    I can see wrong nothing in this report either.

     
    It seems that you have an occasional 'race condition' - have you recently installed any new hardware or software? have you checked your drivers are up-to-date (particularly graphics)?
    Such conditions are very difficult to troubleshoot - they will disappear while you are looking for them, only to reappear when your back is turned.
    It may be that the issue is a minor problem, which running MGADiag actually cures by itself, but until we get to see an error in the report, there's not a lot we can do about it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 11, 2011 10:02 PM
    Sunday, February 6, 2011 7:59 PM
    Moderator

All replies

  • "Syntax42" wrote in message news:08e6aef7-70b4-46ba-b6b5-f55c5a3c04ba...

    It appeared again today.  In the bottom-right corner, it said my copy of Windows is not genuine.  This time, I ran the MGADiag tool as soon as I saw it.  When it finished running, the "not genuine" message disappeared.  Here is the report it generated:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8PRWK-YGC6Y-H2GJ2
    Windows Product Key Hash: Gp0L/ok4STpHzUQXnfEVtBZsVAU=
    Windows Product ID: 00371-152-9756573-85145
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {797F7F99-C4A3-4243-87C2-927CC0D8D4B5}(3)



     

    I can see wrong nothing in this report either.

     
    It seems that you have an occasional 'race condition' - have you recently installed any new hardware or software? have you checked your drivers are up-to-date (particularly graphics)?
    Such conditions are very difficult to troubleshoot - they will disappear while you are looking for them, only to reappear when your back is turned.
    It may be that the issue is a minor problem, which running MGADiag actually cures by itself, but until we get to see an error in the report, there's not a lot we can do about it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 11, 2011 10:02 PM
    Sunday, February 6, 2011 7:59 PM
    Moderator
  • I have not changed any hardware or settings that might affect it.  My video card drivers are only slightly out of date.  They are 260.99 vs 266.58.

    It appeared again today and running MGADiag made it go away again.  It isn't a very good tool for troubleshooting why the error is there if it makes the error go away before telling us why it was there in the first place.

    Monday, February 7, 2011 5:58 PM
  • I have not changed any hardware or settings that might affect it.  My video card drivers are only slightly out of date.  They are 260.99 vs 266.58.

    It appeared again today and running MGADiag made it go away again.  It isn't a very good tool for troubleshooting why the error is there if it makes the error go away before telling us why it was there in the first place.


    It's actually a very good tool - because it's capable of fixing minor problems on-the-fly.

    Your problem is one that is extremely difficult to diagnose using any tool whateer - it is of  the sort that will disappear whenever you attempt to actually look at it!

     

    with a little patience, you will either trap teh error, or teh error will disappear altogether.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 7, 2011 7:47 PM
    Moderator
  • No activity in this thread.

    Assume issue is resolved.


    Darin MS
    Friday, February 11, 2011 10:01 PM