locked
Quarantine RRS feed

  • Question

  •  

    I can not access my Quarantine folder / programe, via Windows Live OneCare window on the Change Settings via the Viruses & Spyware tag.

     

    Quarantine (Pop Up) does not apear when selected.

     

    All it says in an small errur window " A problem accured accessing Quarantine Window, please seek help at suport centre ".

    I have already submitted a problem sheet to Microsoft, but was wondering if anyone out there would be able to help me out ?

     

    Cheers.

    Friday, September 5, 2008 10:53 AM

Answers

All replies

  • Have a look at this thread - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2811486&SiteID=2

    It would appear that there is a corrupt entry in the quarantine folder or a reference to it.

    If you need help with this, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Friday, September 5, 2008 12:45 PM
    Moderator
  • Wizzboy, if I understand you correctly, and you are saying that the Quarantine window actually fails to appear when you click on the command button, then the problem is more likely a corruption of the program code itself, and you might need to remove OneCare, run the clean-up tool, and then reinstall. A corrupt entry in the “Entries” folder does not keep the Quarantine window from loading and populating, it merely triggers a modal error message that effectively locks the window.

     

    You should first test the possibility that this is caused by corruption in the Quarantine by referring to the thread that Steve cited. Since this case appears to be significantly different, you might want to follow Aiscer’s path and delete the entire Quarantine folder. If you are using Vista you will need to refer to this thread for the path: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3575961&SiteID=2

     

    GreginMich

     

    Friday, September 5, 2008 2:04 PM