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WGA FAILURE RRS feed

  • Question



  • Hello

    Problem: WGA IS NOT WORKING properly.

    Explanations :
    1- Windows XP crashed seriously and I checked for virus using Linux Ubuntu 7.04 and then I did a CSKDSK to correct the error because I was unable to boot.
    2-  After CSKDSK, I was able to boot, however, I have a pop up of WGA saying that my copy of Windows XP is pirated.
    3- I clicked on "Obtain Windows XP"  and then on the validation process. Obviously, the plug-in recognized that my Windows XP was valid.
    4- WGA keeps harassing me that my copy of Windows XP is illegal...

    Question: Is someone able to resolve this problem (failure of WGA)?

    If not, How can I uninstall WGA, because this program is not running correctly at all, Microsoft should delete it or repair it.


    Operating System
    Windows XP Home edition (French)
    Thursday, January 3, 2008 3:12 AM

Answers

  • Greetings,

     

    I'm sorry that was not able to resolve the issues you are having please try these following steps:

     

    Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

     

    Next try this should the above fail:

    1.

    Click Start, and then click Run.

    2.

    In the Open box, type cmd, and then click OK.

    3.

    At the command prompt, type "regsvr32 softpub.dll", and then press ENTER.

    4.

    Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded.

    5.

    Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll. Remember to put regsvr32 in front of all the .dll's in mention. ("regsvr32 wintrust.dll")

    "regsvr32 wintrust.dll"

    "regsvr32 Initpki.dll"

    "regsvr32 Dssenh.dll"

    "regsvr32 Rsaenh.dll"

    "regsvr32 Gpkcsp.dll"

    "regsvr32 Sccbase.dll"

    "regsvr32 Slbcsp.dll"

    "regsvr32 Mssip32.dll"

    "regsvr32 Cryptdlg.dll"

    6.

    Type exit and then press ENTER to quit Command Prompt.

     

    Please let me know if this resolves your issue.

     

    Thank You,

    Matt Prall, MS
    WGA Forum Manager

    Thursday, January 10, 2008 5:47 PM

All replies

  • Hello SimLoo7,

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. This will all us to see what you are experiencing. Next will can analyze the problem and begin to forumulate a resolution for you.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, January 3, 2008 8:45 PM

  • Section 1

    <Start diagnostic>

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key:                             (DELETED AS REQUIRED IN PREVIOUS POST)
    Windows Product Key Hash:                     (DELETED AS REQUIRED IN PREVIOUS POST)
    Windows Product ID:                                (DELETED AS REQUIRED IN PREVIOUS POST)
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {791F1D9C-F93C-4DE9-8E77-FF35668389DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: E:\APPLICAT\LIBRES\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{791F1D9C-F93C-4DE9-8E77-FF35668389DF}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>(DELETED AS REQUIRED IN PREVIOUS POST)</PKey><PID>(DELETED AS REQUIRED IN PREVIOUS POST)</PID><PIDType>3</PIDType><SID>S-1-5-21-2000478354-963894560-682003330</SID><SYSTEM><Manufacturer>MICRO-STAR INC.</Manufacturer><Model>MS-6728</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.A      </Version><SMBIOSVersion major="2" minor="3"/><Date>20040929000000.000000+000</Date></BIOS><HWID>7530393701848063</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>80708DF8F73BF73</Val><Hash>wK7j0e46MfoIEafL3EyFcSPbVN4=</Hash><Pid>81607-953-0137593-64865</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    <END DIAGNOSTIC>
    Section 2

    1- Version of Windows: Microsoft Windows XP home edition OEM 32bits.
    2- OEM Version
    3-It iss not a manufactured computer like Acer, HP, Gateway...
    4- The product key has been deleted (above) as required
    5- On the welcome screen, I can access my computer only by clicking on "obtain a legal copy of windows xp"

    As said above, the problem occurred since I experienced a crash that needed a check disk (cskdsk with Windows XP CD). Before, I have never experienced a problem about the illegality of my license.

    and now I cannot install security updates for Microsoft Framework
    Windows XP Microsoft .NET Framework 3.0 Service Pack 1 (KB929300)

    Windows XP Microsoft .NET Framework 2.0 Service Pack 1 (KB110806)



    Friday, January 4, 2008 12:05 AM
  •  

    Section 2

    3- I forgot to say that this computer was assembled by a PC seller.

     

     

     

    finally, I can provide the invoice and the picture of the cd to prove that my windows has been purchased legally.

    Friday, January 4, 2008 4:39 PM

  • Up...
    Tuesday, January 8, 2008 2:23 PM
  • SimL007,

     

    Can you please re-run the MGA Diagnostic Tool and provide me with the full unedited results? The results you paste in the forum will not contain the full product key and product hash. This will be the only way I can analyze what you are experiencing. Thank you.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, January 8, 2008 5:09 PM


  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RTW9J-YRVP2-CQ23Y
    Windows Product Key Hash: ZLkzJjdwhISZmkii08axYnYDHKo=
    Windows Product ID: 55639-OEM-2149903-18240
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {791F1D9C-F93C-4DE9-8E77-FF35668389DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: E:\APPLICAT\LIBRES\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{791F1D9C-F93C-4DE9-8E77-FF35668389DF}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CQ23Y</PKey><PID>55639-OEM-2149903-18240</PID><PIDType>3</PIDType><SID>S-1-5-21-2000478354-963894560-682003330</SID><SYSTEM><Manufacturer>MICRO-STAR INC.</Manufacturer><Model>MS-6728</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.A      </Version><SMBIOSVersion major="2" minor="3"/><Date>20040929000000.000000+000</Date></BIOS><HWID>7530393701848063</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>80708DF8F73BF73</Val><Hash>wK7j0e46MfoIEafL3EyFcSPbVN4=</Hash><Pid>81607-953-0137593-64865</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Wednesday, January 9, 2008 3:35 AM
  • Hello siml007,

     

    Thank you for providing the full diagnostic information.  Everything appears to be fine and your copy of Windows and Office are genuine.  However I noticed this:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    This could explain why the WGA tool is having issues identifying your copy as legitimate.  Please re-run the MGA diagnostic tool and this time towards the bottom you should see a button which says "Resolve", click on this and attempt to re-validate your copy of Windows/Office. If you are still having issues or have any further questions please reply to this post and we can attempt some more troubleshooting methods to resolve the issues you are having.

     

    Thank You,

    Matt Prall, MS

    WGA Forum Manager

    Wednesday, January 9, 2008 5:07 PM
  • I can't click on the RESOLVE button. It is like disabled.

     

    What can I do with these files?

     

    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

     

    Maybe the CSKDSK command changed the files and there is a version mismatch...

     

    Thursday, January 10, 2008 3:07 AM
  • Greetings,

     

    I'm sorry that was not able to resolve the issues you are having please try these following steps:

     

    Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

     

    Next try this should the above fail:

    1.

    Click Start, and then click Run.

    2.

    In the Open box, type cmd, and then click OK.

    3.

    At the command prompt, type "regsvr32 softpub.dll", and then press ENTER.

    4.

    Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded.

    5.

    Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll. Remember to put regsvr32 in front of all the .dll's in mention. ("regsvr32 wintrust.dll")

    "regsvr32 wintrust.dll"

    "regsvr32 Initpki.dll"

    "regsvr32 Dssenh.dll"

    "regsvr32 Rsaenh.dll"

    "regsvr32 Gpkcsp.dll"

    "regsvr32 Sccbase.dll"

    "regsvr32 Slbcsp.dll"

    "regsvr32 Mssip32.dll"

    "regsvr32 Cryptdlg.dll"

    6.

    Type exit and then press ENTER to quit Command Prompt.

     

    Please let me know if this resolves your issue.

     

    Thank You,

    Matt Prall, MS
    WGA Forum Manager

    Thursday, January 10, 2008 5:47 PM
  • It worked

     

    problem resolved

    Friday, January 11, 2008 10:30 PM