Sammy-Joe E.,
Thank you for visiting the OneCare program forums.
I have split off your post to start a new thread.
Are you receiving an error message when attempting to install onecare?
If you are a OneCare subscriber, please call the toll free number.
Otherwise, please visiti this website for support:
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
Lori MS