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CRM 2013 SP1 UR3 to CRM update UR4 for SP1 RRS feed

  • Question

  • Hi,

    Getting an error trying to update CRM 2013 SP1 UR3  to update UR4

    error:
    Action Microsoft .CRM.UpdateWrapper.MspInstallAction failed.
    The given key was not present in the dictionary.

    Tried to Google for solution but found nothing.
    Any help is greatly appreciated

    KB Log:

    10:16:29|   Info|    value 'DisplayVersion': '6.1.0000.0581'
    10:16:29|   Info|    value 'Publisher': 'Microsoft Corporation'
    10:16:29|   Info|    value 'ParentDisplayName': 'Microsoft Dynamics CRM Server 2013'
    10:16:29|   Info|    value 'InstallDate': '20170216'
    10:16:29|   Info|    Retrieving entry KB3016464_Server_1033
    10:16:29|   Info|    value 'Publisher': 'Microsoft Corporation'
    10:16:29|   Info|    value 'DisplayVersion': '6.1.0003.0119'
    10:16:29|   Info|    value 'UninstallString': 'C:\Windows\$CrmUninstallKB3016464_Server_1033$\CrmUpdateWrapper.exe /uninstall'
    10:16:29|   Info|    value 'ParentKeyName': 'Microsoft Dynamics CRM Server 2013'
    10:16:29|   Info|    value 'ParentDisplayName': 'Microsoft Dynamics CRM Server 2013'
    10:16:29|   Info|    value 'HelpLink': 'http://support.microsoft.com/kb/3016464'
    10:16:29|   Info|    value 'NoRemove': '0'
    10:16:29|   Info|    value 'ProductCode': '{0C524D55-1409-0060-BD7E-530E52560E52}'
    10:16:29|   Info|    value 'DisplayName': 'Update Rollup 4 for Microsoft Dynamics CRM Server (KB3016464)'
    10:16:29|   Info|    value 'RegistryLocation': ''
    10:16:29|   Info|    value 'NoModify': '1'
    10:16:29|   Info|    value 'NoRepair': '1'
    10:16:29|   Info|    value 'InstallDate': '20170217'
    10:16:29|   Info|    Retrieving entry KB3122951_Server_1033
    10:16:29|   Info|    value 'DisplayVersion': '6.1.0004.0145'
    10:16:29|   Info|    value 'DisplayName': 'Update Rollup 4 for Microsoft Dynamics CRM Server (KB3122951)'
    10:16:29|   Info|    value 'ParentKeyName': 'Microsoft Dynamics CRM Server 2013'
    10:16:29|   Info|    value 'NoRemove': '0'
    10:16:29|   Info|    value 'UninstallString': 'C:\Windows\\$CrmUninstallKB3122951_Server_1033$\CrmUpdateWrapper.exe /uninstall'
    10:16:29|   Info|    value 'RegistryLocation': ''
    10:16:29|   Info|    value 'HelpLink': 'http://support.microsoft.com/kb/3122951'
    10:16:29|   Info|    value 'ParentDisplayName': 'Microsoft Dynamics CRM Server 2013'
    10:16:29|   Info|    value 'NoModify': '1'
    10:16:29|   Info|    value 'Publisher': 'Microsoft Corporation'
    10:16:29|   Info|    value 'ProductCode': '{0C524D55-1409-0060-BD7E-530E52560E52}'
    10:16:29|   Info|    value 'NoRepair': '1'
    10:16:29|   Info|    value 'InstallDate': '20170217'
    10:16:29|   Info|    Retrieving entry xKB3016464_Server_1033
    10:16:29|   Info|    value 'NoModify': '1'
    10:16:29|   Info|    value 'Publisher': 'Microsoft Corporation'
    10:16:29|   Info|    value 'HelpLink': 'http://support.microsoft.com/kb/3016464'
    10:16:29|   Info|    value 'ProductCode': '{0C524D55-1409-0060-BD7E-530E52560E52}'
    10:16:29|   Info|    value 'NoRepair': '1'
    10:16:29|   Info|    value 'RegistryLocation': ''
    10:16:29|   Info|    value 'DisplayVersion': '6.1.0003.0119'
    10:16:29|   Info|    value 'ParentKeyName': 'Microsoft Dynamics CRM Server 2013'
    10:16:29|   Info|    value 'NoRemove': '0'
    10:16:29|   Info|    value 'DisplayName': 'Update Rollup 3 for Microsoft Dynamics CRM Server (KB3016464)'
    10:16:29|   Info|    value 'ParentDisplayName': 'Microsoft Dynamics CRM Server 2013'
    10:16:29|   Info|    value 'UninstallString': 'C:\Windows\$CrmUninstallKB3016464_Server_1033$\CrmUpdateWrapper.exe /uninstall'
    10:16:29|   Info|    value 'InstallDate': '20170216'
    10:16:30|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
       at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
       at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.<>c__DisplayClass7.<RemoveSupercededEntries>b__5(ArpEntryDescriptor entry)
       at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
       at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1

    MSP log file:

    Property(S): _E200CC06527948648E43F67B4D47A555 = C:\Windows\Installer\23c4cc.msp
    Property(S): _20E04DE7DEF4401A8445D713C3554E42 = C:\Windows\Installer\23df76.msp
    Property(S): PrimaryVolumePath = C:
    Property(S): ADDLOCAL = Installer,Provisioning
    Property(S): _1468FA07B2894BEAAFF112C6FA109B76 = C:\Windows\Installer\3cb7ec8.msp
    MSI (s) (68:7C) [10:16:29:662]: Note: 1: 1728
    MSI (s) (68:7C) [10:16:29:662]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:662]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:662]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:662]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:662]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:662]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:677]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:677]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:677]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:677]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:677]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:677]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:677]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:677]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:677]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:677]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:677]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:693]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:693]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:693]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:693]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:693]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:693]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:693]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:693]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:693]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:708]: Transforming table Error.

    MSI (s) (68:7C) [10:16:29:708]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (68:7C) [10:16:29:708]: Product: Microsoft Dynamics CRM Server 2013 -- Configuration completed successfully.

    MSI (s) (68:7C) [10:16:29:708]: Windows Installer reconfigured the product. Product Name: Microsoft Dynamics CRM Server 2013. Product Version: 6.0.0000.0302. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

    MSI (s) (68:7C) [10:16:29:708]: Attempting to delete file C:\Windows\Installer\40525ea.msp
    MSI (s) (68:7C) [10:16:29:740]: Deferring clean up of packages/files, if any exist
    MSI (s) (68:7C) [10:16:29:740]: Attempting to delete file C:\Windows\Installer\40525ea.msp
    MSI (s) (68:7C) [10:16:29:740]: Unable to delete the file outside of the engine. LastError = 2
    MSI (s) (68:7C) [10:16:29:740]: MainEngineThread is returning 0
    MSI (s) (68:A0) [10:16:29:740]: RESTART MANAGER: Session closed.
    MSI (s) (68:A0) [10:16:29:740]: No System Restore sequence number for this installation.
    === Logging stopped: 2017-02-17  10:16:29 ===
    MSI (s) (68:A0) [10:16:29:740]: User policy value 'DisableRollback' is 0
    MSI (s) (68:A0) [10:16:29:740]: Machine policy value 'DisableRollback' is 0
    MSI (s) (68:A0) [10:16:29:740]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (68:A0) [10:16:29:740]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (68:A0) [10:16:29:740]: Note: 1: 2265 2:  3: -2147287035
    MSI (s) (68:A0) [10:16:29:755]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (68:A0) [10:16:29:755]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (68:A0) [10:16:29:755]: Post-install cleanup: removing installer file 'C:\Windows\Installer\40525ea.msp'
    MSI (s) (68:A0) [10:16:29:755]: Destroying RemoteAPI object.
    MSI (s) (68:C0) [10:16:29:755]: Custom Action Manager thread ending.
    MSI (c) (F4:98) [10:16:29:755]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (F4:98) [10:16:29:755]: MainEngineThread is returning 0
    === Verbose logging stopped: 2017-02-17  10:16:29 ==


    Nick M


    Friday, February 17, 2017 3:21 PM