can't choose a course RRS feed

  • Question

  • I am trying to get started on my Office 7 training and whenever I pick a course this is what I receive:  We cannot process your selection(s) because you have an incorrect number of products chosen.  Please verify that you have selected the number of products that appear in the instructions after the asterisk.

    I have a voucher number from the Free Voucher program. 



    Monday, March 29, 2010 4:19 PM

All replies

  • I am having the same problem with the IT Professional courses.  I also have a voucher.  Please let me know when this is corrected so I can make my choice.


    Tuesday, March 30, 2010 4:14 PM
  • Hi

    Please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

    Go to the following site:  https://account.live.com/SummaryPage.aspx
    Sign-in to Windows Live.
    Click on Account Summary (in the left nav)
    Click on Registered Information (Above Password Reset Information)
    This will open up to your profile data. 
    Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digits HexPUID]
    Copy that 16 digit number paste it into this email.

    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Navya Nambiar  (Microsoft Learning Support Team)

    Wednesday, March 31, 2010 4:38 PM