Answered by:
ERROR 80070426

Question
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My Hi Grade laptop...running vista. keeps showing an error of 80070426 saying windows cant check for updates
I used microsoft genuine diagnostic tool
Im pasting the result as advised on another siteDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {D886E547-EC23-43E0-99B2-A56339B283E2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D886E547-EC23-43E0-99B2-A56339B283E2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YB47</PKey><PID>89572-OEM-7231474-01665</PID><PIDType>8</PIDType><SID>S-1-5-21-1591877439-3310397404-3175103901</SID><SYSTEM><Manufacturer>MiTAC </Manufacturer><Model>Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>5B313507018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>higrad</OEMID><OEMTableID>higraded</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJrKIqOY+9NVOMAjuoNXsjSiA8vR6C/AorFY7zfgaOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP VN896 PTLTW
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
SLIC higrad higraded
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0CstHeres hoping someone can help me please
Wednesday, April 27, 2011 2:42 AM
Answers
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"justwen66" wrote in message news:bc9f7799-13da-400e-9e05-f8fc0d40b039..."justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71..."justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...
Windows could not start the software licensing service on local computerError 0xc004d103: 0xc004d103
Well, that's an improvement of sorts :)
Please run SC QC SLSVC again so we can check the account is set right.Post an updated MGADiag report as well - it may trigger a self-heal.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
OK - the output form the SC QC looks fine, now.Hmm - your error message (Error 0xc004d103) is not a familiar one.
let's try an alternative way to start the service - it may produce a more informative message.
Click on the Start button
In the Search box, type
CMD
and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
accept the UAC prompt if you get one.
in the Command Prompt window, type
NET START SLSVC
and hit the Enter Key
What response and/or error message do you get then?
If it's 'System Error 5', then you have a problem...
to quote Darin
<quote>
If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
</quote>
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\User>NET START SLSVC
System error 5 has occurred.Access is denied.
C:\Users\User>Thank you so much for your help, Noel
Is this problem serious?
Obviously I've run a malware scan so would you say my the hard drive is failing? What should I do?
Yes, the problem is serious.If you want to check the HD, then use the manufacturer's utility to test it, rather than the CHKDSK provided in windows.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, May 5, 2011 9:39 PM
Saturday, April 30, 2011 4:52 PMModerator
All replies
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"justwen66" wrote in message news:090ea7b9-0f3f-49e1-8188-2e2b1c33402e...
My Hi Grade laptop...running vista. keeps showing an error of 80070426 saying windows cant check for updates
I used microsoft genuine diagnostic tool
Im pasting the result as advised on another siteDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
Licensing Data-->
Software Licensing service is not running.
Please check that the Software Licensing service is set to startup type Automatic.
Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key
Accept the UAC prompt that comes up
In the listing of Services, find the Software Licensing Service (SLSVC)
right-click on it, and select Properties.
make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
Then try starting the service.
What is the result?
If you get an error message, please report back with the EXACT details.
If it succeeds, reboot - run an new MGADiag report, and post it back here
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, April 27, 2011 6:24 AMModerator -
"justwen66" wrote in message news:090ea7b9-0f3f-49e1-8188-2e2b1c33402e...
My Hi Grade laptop...running vista. keeps showing an error of 80070426 saying windows cant check for updates
I used microsoft genuine diagnostic tool
Im pasting the result as advised on another siteDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002Licensing Data-->
Software Licensing service is not running.
Please check that the Software Licensing service is set to startup type Automatic.
Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key
Accept the UAC prompt that comes up
In the listing of Services, find the Software Licensing Service (SLSVC)
right-click on it, and select Properties.
make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
Then try starting the service.
What is the result?
If you get an error message, please report back with the EXACT details.
If it succeeds, reboot - run an new MGADiag report, and post it back here
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Hi thank you for replying....I don't think this did anythingHere's another MGADiag report....thank you
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {D886E547-EC23-43E0-99B2-A56339B283E2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D886E547-EC23-43E0-99B2-A56339B283E2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YB47</PKey><PID>89572-OEM-7231474-01665</PID><PIDType>8</PIDType><SID>S-1-5-21-1591877439-3310397404-3175103901</SID><SYSTEM><Manufacturer>MiTAC </Manufacturer><Model>Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>5B313507018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>higrad</OEMID><OEMTableID>higraded</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJrKIqOY+9NVOMAjuoNXsjSiA8vR6C/AorFY7zfgaOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP VN896 PTLTW
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
SLIC higrad higraded
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0CstWednesday, April 27, 2011 3:58 PM -
"justwen66" wrote in message news:10377000-7390-4208-9641-2788fd2955dc...
Hi thank you for replying....I don't think this did anythingHere's another MGADiag report....thank you
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
Did you set the Service to Auto (delayed)?Did you attempt to start it manually?What happened when you tried to Start the service?? - as you say, the service is still not running.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, April 27, 2011 4:26 PMModerator -
It was already set to automatic. I clicked on start..exited...then rebooted.Wednesday, April 27, 2011 5:50 PM
-
Ahh...I just tried again and realised I didnt set it to delayed
Anyway I tried that and got an error
The dalayed auto-start flag could not be set. Error 87: The parameter is incorrect
Wednesday, April 27, 2011 6:00 PM -
"justwen66" wrote in message news:23131831-6c2d-40a1-b805-d52d94676f9b...
Ahh...I just tried again and realised I didnt set it to delayed
Anyway I tried that and got an error
The dalayed auto-start flag could not be set. Error 87: The parameter is incorrect
Sorry - my fault there (was thinking it was Win 7) - just Automatic start is fine.What happens when you try to start it? does it actually start? Does it start, and almost immediately stop? Do you get an error message?
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, April 27, 2011 7:40 PMModerator -
"justwen66" wrote in message news:23131831-6c2d-40a1-b805-d52d94676f9b...
Ahh...I just tried again and realised I didnt set it to delayed
Anyway I tried that and got an error
The dalayed auto-start flag could not be set. Error 87: The parameter is incorrect
Sorry - my fault there (was thinking it was Win 7) - just Automatic start is fine.What happens when you try to start it? does it actually start? Does it start, and almost immediately stop? Do you get an error message?
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Slothservice status shows stopped before clicking start
i click start it changes to started then when finished changes back to stopped
Thursday, April 28, 2011 1:10 AM -
"justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...service status shows stopped before clicking start
i click start it changes to started then when finished changes back to stopped
This is almost certainly the action of malware of some kind.Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.Remove everything it finds.See if that helps.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, April 28, 2011 6:52 AMModerator -
"justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...service status shows stopped before clicking start
i click start it changes to started then when finished changes back to stopped
This is almost certainly the action of malware of some kind.Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.Remove everything it finds.See if that helps.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
no problems were foundThursday, April 28, 2011 12:30 PM -
"justwen66" wrote in message news:0a16073f-458a-4466-b141-0bb503d78d31..."justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...service status shows stopped before clicking start
i click start it changes to started then when finished changes back to stopped
This is almost certainly the action of malware of some kind.Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.Remove everything it finds.See if that helps.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
no problems were found
I'm running out of ideas here!What Anti-Virus do you have installed? Is it up-to-date?Please post back with the results from the following....Open a Command Prompt window (click on Start, in the Search box type CMD, and hit the Enter key).At the prompt, typeSC QC SLSVChit the Enter key and wait for the responsedo the same forSC QUERYEX SLSVCSC SDSHOW SLSVCSC QPRIVS SLSVCSC QSIDTYPE SLSVCCopy the results to your response here.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, April 28, 2011 12:44 PMModerator -
"justwen66" wrote in message news:0a16073f-458a-4466-b141-0bb503d78d31..."justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...service status shows stopped before clicking start
i click start it changes to started then when finished changes back to stopped
This is almost certainly the action of malware of some kind.Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.Remove everything it finds.See if that helps.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
no problems were found
I'm running out of ideas here!What Anti-Virus do you have installed? Is it up-to-date?Please post back with the results from the following....Open a Command Prompt window (click on Start, in the Search box type CMD, and hit the Enter key).At the prompt, typeSC QC SLSVChit the Enter key and wait for the responsedo the same forSC QUERYEX SLSVCSC SDSHOW SLSVCSC QPRIVS SLSVCSC QSIDTYPE SLSVCCopy the results to your response here.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\User>SC QC SLSVC
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: SLSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystemC:\Users\User>SC QUERYEX SLSVC
SERVICE_NAME: SLSVC
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : -1073426173 (0xc004d103)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :C:\Users\User>SC SDSHOW SLSVC
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)C:\Users\User>SC QPRIVS SLSVC
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: SLSVC
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilegeC:\Users\User>SC QSIDTYPE SLSVC
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: SLSVC
SERVICE_SID_TYPE: UNRESTRICTEDC:\Users\User>
Thank you for your help Noel
Thursday, April 28, 2011 1:51 PM -
"justwen66" wrote in message news:429cb0ee-5e61-478c-9a8f-8e943383e45a...
C:\Users\User>SC QC SLSVC
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: SLSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem
Ahah! - we have progress :)The Service_Start_Name should be NT_Authority\NetworkService.Click on Startin the Search box, typeSERVICES.MSCand hit the Enter key.Accept the UAC prompt if you get one.In the Services panel, look for the Software Licensing Service, and double-click on it.This should open the Properties panel.Click on the 'Log On' tabmake sure that the 'This account' dropdown box is set to 'Network Service' and then OK out (there's no password required), and reboot -then try another MGADiag report, and post the result.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, April 28, 2011 9:28 PMModerator -
"justwen66" wrote in message news:429cb0ee-5e61-478c-9a8f-8e943383e45a...
C:\Users\User>SC QC SLSVC
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: SLSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem
Ahah! - we have progress :)The Service_Start_Name should be NT_Authority\NetworkService.Click on Startin the Search box, typeSERVICES.MSCand hit the Enter key.Accept the UAC prompt if you get one.In the Services panel, look for the Software Licensing Service, and double-click on it.This should open the Properties panel.Click on the 'Log On' tabmake sure that the 'This account' dropdown box is set to 'Network Service' and then OK out (there's no password required), and reboot -then try another MGADiag report, and post the result.
--
I get an error, noelThe account name is invalid or does not exist, or the password is invalid for the account name specified
Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Thursday, April 28, 2011 10:15 PM -
"justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...
I get an error, noelThe account name is invalid or does not exist, or the password is invalid for the account name specified
Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
How did you attempt to change the Account?Click on StartIn the Search box, typeSERVICES.MSCand hit the Enter key - accept the UAC prompt that comes upLook for the Software Licensing service in the list, and double-click itClick on the Log On tabEnsure the 'blob' is next to 'This account', and then click on Browse.Click on AdvancedClick on Find Nowselect NETWORK SERVICE and click OKOK out and reboot
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, April 29, 2011 7:19 AMModerator -
"justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...
I get an error, noelThe account name is invalid or does not exist, or the password is invalid for the account name specified
Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
How did you attempt to change the Account?Click on StartIn the Search box, typeSERVICES.MSCand hit the Enter key - accept the UAC prompt that comes upLook for the Software Licensing service in the list, and double-click itClick on the Log On tabEnsure the 'blob' is next to 'This account', and then click on Browse.Click on AdvancedClick on Find Nowselect NETWORK SERVICE and click OKOK out and reboot
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
At the end where you say "Ok out and reboot" I click ok and it asked for a valid password. So I would need to cancel out?Friday, April 29, 2011 1:36 PM -
"justwen66" wrote in message news:d3a68add-0172-4d86-8faa-2396f8b92b0d..."justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...
I get an error, noelThe account name is invalid or does not exist, or the password is invalid for the account name specified
Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
How did you attempt to change the Account?Click on StartIn the Search box, typeSERVICES.MSCand hit the Enter key - accept the UAC prompt that comes upLook for the Software Licensing service in the list, and double-click itClick on the Log On tabEnsure the 'blob' is next to 'This account', and then click on Browse.Click on AdvancedClick on Find Nowselect NETWORK SERVICE and click OKOK out and reboot
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
At the end where you say "Ok out and reboot" I click ok and it asked for a valid password. So I would need to cancel out?
yes - the password is blank
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, April 29, 2011 2:41 PMModerator -
"justwen66" wrote in message news:d3a68add-0172-4d86-8faa-2396f8b92b0d..."justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...
I get an error, noelThe account name is invalid or does not exist, or the password is invalid for the account name specified
Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
How did you attempt to change the Account?Click on StartIn the Search box, typeSERVICES.MSCand hit the Enter key - accept the UAC prompt that comes upLook for the Software Licensing service in the list, and double-click itClick on the Log On tabEnsure the 'blob' is next to 'This account', and then click on Browse.Click on AdvancedClick on Find Nowselect NETWORK SERVICE and click OKOK out and reboot
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
At the end where you say "Ok out and reboot" I click ok and it asked for a valid password. So I would need to cancel out?
yes - the password is blank
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Windows could not start the software licensing service on local computerError 0xc004d103: 0xc004d103
Friday, April 29, 2011 5:50 PM -
"justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...
Windows could not start the software licensing service on local computerError 0xc004d103: 0xc004d103
Well, that's an improvement of sorts :)
Please run SC QC SLSVC again so we can check the account is set right.Post an updated MGADiag report as well - it may trigger a self-heal.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, April 29, 2011 7:06 PMModerator -
"justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...
Windows could not start the software licensing service on local computerError 0xc004d103: 0xc004d103
Well, that's an improvement of sorts :)
Please run SC QC SLSVC again so we can check the account is set right.Post an updated MGADiag report as well - it may trigger a self-heal.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {D886E547-EC23-43E0-99B2-A56339B283E2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D886E547-EC23-43E0-99B2-A56339B283E2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YB47</PKey><PID>89572-OEM-7231474-01665</PID><PIDType>8</PIDType><SID>S-1-5-21-1591877439-3310397404-3175103901</SID><SYSTEM><Manufacturer>MiTAC </Manufacturer><Model>Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>5B313507018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>higrad</OEMID><OEMTableID>higraded</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJrKIqOY+9NVOMAjuoNXsjSiA8vR6C/AorFY7zfgaOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP VN896 PTLTW
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
SLIC higrad higraded
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0CstMicrosoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\User>SC QC SLSVC
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: SLSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkServiceC:\Users\User>
Saturday, April 30, 2011 10:47 AM -
"justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71..."justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...
Windows could not start the software licensing service on local computerError 0xc004d103: 0xc004d103
Well, that's an improvement of sorts :)
Please run SC QC SLSVC again so we can check the account is set right.Post an updated MGADiag report as well - it may trigger a self-heal.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
OK - the output form the SC QC looks fine, now.Hmm - your error message (Error 0xc004d103) is not a familiar one.
let's try an alternative way to start the service - it may produce a more informative message.
Click on the Start button
In the Search box, type
CMD
and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
accept the UAC prompt if you get one.
in the Command Prompt window, type
NET START SLSVC
and hit the Enter Key
What response and/or error message do you get then?
If it's 'System Error 5', then you have a problem...
to quote Darin
<quote>
If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
</quote>
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSaturday, April 30, 2011 11:25 AMModerator -
"justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71..."justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...
Windows could not start the software licensing service on local computerError 0xc004d103: 0xc004d103
Well, that's an improvement of sorts :)
Please run SC QC SLSVC again so we can check the account is set right.Post an updated MGADiag report as well - it may trigger a self-heal.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
OK - the output form the SC QC looks fine, now.Hmm - your error message (Error 0xc004d103) is not a familiar one.
let's try an alternative way to start the service - it may produce a more informative message.
Click on the Start button
In the Search box, type
CMD
and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
accept the UAC prompt if you get one.
in the Command Prompt window, type
NET START SLSVC
and hit the Enter Key
What response and/or error message do you get then?
If it's 'System Error 5', then you have a problem...
to quote Darin
<quote>
If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
</quote>
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\User>NET START SLSVC
System error 5 has occurred.Access is denied.
C:\Users\User>Thank you so much for your help, Noel
Is this problem serious?
Obviously I've run a malware scan so would you say my the hard drive is failing? What should I do?Saturday, April 30, 2011 12:42 PM -
"justwen66" wrote in message news:bc9f7799-13da-400e-9e05-f8fc0d40b039..."justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71..."justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...
Windows could not start the software licensing service on local computerError 0xc004d103: 0xc004d103
Well, that's an improvement of sorts :)
Please run SC QC SLSVC again so we can check the account is set right.Post an updated MGADiag report as well - it may trigger a self-heal.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
Windows Product ID: 89572-OEM-7231474-01665
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
OK - the output form the SC QC looks fine, now.Hmm - your error message (Error 0xc004d103) is not a familiar one.
let's try an alternative way to start the service - it may produce a more informative message.
Click on the Start button
In the Search box, type
CMD
and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
accept the UAC prompt if you get one.
in the Command Prompt window, type
NET START SLSVC
and hit the Enter Key
What response and/or error message do you get then?
If it's 'System Error 5', then you have a problem...
to quote Darin
<quote>
If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
</quote>
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\User>NET START SLSVC
System error 5 has occurred.Access is denied.
C:\Users\User>Thank you so much for your help, Noel
Is this problem serious?
Obviously I've run a malware scan so would you say my the hard drive is failing? What should I do?
Yes, the problem is serious.If you want to check the HD, then use the manufacturer's utility to test it, rather than the CHKDSK provided in windows.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, May 5, 2011 9:39 PM
Saturday, April 30, 2011 4:52 PMModerator