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ERROR 80070426 RRS feed

  • Question

  • My Hi Grade laptop...running vista. keeps showing an error of 80070426 saying windows cant check for updates

    I used microsoft genuine diagnostic tool

    Im pasting the result as advised on another siteDiagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {D886E547-EC23-43E0-99B2-A56339B283E2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D886E547-EC23-43E0-99B2-A56339B283E2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YB47</PKey><PID>89572-OEM-7231474-01665</PID><PIDType>8</PIDType><SID>S-1-5-21-1591877439-3310397404-3175103901</SID><SYSTEM><Manufacturer>MiTAC           </Manufacturer><Model>Notebook PC     </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>5B313507018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>higrad</OEMID><OEMTableID>higraded</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJrKIqOY+9NVOMAjuoNXsjSiA8vR6C/AorFY7zfga

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   VN896   PTLTW  
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      SLIC   higrad  higraded
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Heres hoping someone can help me please

     

    Wednesday, April 27, 2011 2:42 AM

Answers

  • "justwen66" wrote in message news:bc9f7799-13da-400e-9e05-f8fc0d40b039...
    "justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71...
    "justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...

    Windows could not start the software licensing service on local computer

    Error 0xc004d103: 0xc004d103


    Well, that's an improvement of sorts :)

    Please run SC QC SLSVC  again so we can check the account is set right.
     
    Post an updated MGADiag report as well - it may trigger a self-heal.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002


    OK - the output form the SC QC looks fine, now.
    Hmm - your error message (Error 0xc004d103) is not a familiar one.
    let's try an alternative way to start the service - it may produce a more informative message.
     
    Click on the Start button
    In the Search box, type
    CMD
    and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
    accept the UAC prompt if you get one.
    in the Command Prompt window, type
     
    NET START SLSVC
     
    and hit the Enter Key
     
    What response and/or error message do you get then?
     
    If it's 'System Error 5', then you have a problem...
    to quote Darin
    <quote>
    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
    </quote>
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\User>NET START SLSVC
    System error 5 has occurred.

    Access is denied.


    C:\Users\User>

    Thank you so much for your help, Noel

    Is this problem serious?
    Obviously I've run a malware scan so would you say my the hard drive is failing? What should I do?


    Yes, the problem is serious.
    If you want to check the HD, then use the manufacturer's utility to test it, rather than the CHKDSK provided in windows.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 4:52 PM
    Moderator

All replies

  • "justwen66" wrote in message news:090ea7b9-0f3f-49e1-8188-2e2b1c33402e...

    My Hi Grade laptop...running vista. keeps showing an error of 80070426 saying windows cant check for updates

    I used microsoft genuine diagnostic tool

    Im pasting the result as advised on another siteDiagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002

     

    Licensing Data-->
    Software Licensing service is not running.

     

     

    For some reason, your Software Licensing Service is not running - it must do so at all times.
     
     
    Please check that the Software Licensing service is set to startup type Automatic.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC prompt that comes up
    In the listing of Services, find the Software Licensing Service (SLSVC)
    right-click on it, and select Properties.
    make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
     
    Then try starting the service.
    What is the result?
     
    If you get an error message, please report back with the EXACT details.
     
    If it succeeds, reboot - run an new MGADiag report, and post it back here
     
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 27, 2011 6:24 AM
    Moderator
  • "justwen66" wrote in message news:090ea7b9-0f3f-49e1-8188-2e2b1c33402e...

    My Hi Grade laptop...running vista. keeps showing an error of 80070426 saying windows cant check for updates

    I used microsoft genuine diagnostic tool

    Im pasting the result as advised on another siteDiagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002

     

    Licensing Data-->
    Software Licensing service is not running.

     

     

    For some reason, your Software Licensing Service is not running - it must do so at all times.
     
     
    Please check that the Software Licensing service is set to startup type Automatic.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC prompt that comes up
    In the listing of Services, find the Software Licensing Service (SLSVC)
    right-click on it, and select Properties.
    make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
     
    Then try starting the service.
    What is the result?
     
    If you get an error message, please report back with the EXACT details.
     
    If it succeeds, reboot - run an new MGADiag report, and post it back here
     
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi thank you for replying....I don't think this did anything

    Here's another MGADiag report....thank you

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {D886E547-EC23-43E0-99B2-A56339B283E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D886E547-EC23-43E0-99B2-A56339B283E2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YB47</PKey><PID>89572-OEM-7231474-01665</PID><PIDType>8</PIDType><SID>S-1-5-21-1591877439-3310397404-3175103901</SID><SYSTEM><Manufacturer>MiTAC           </Manufacturer><Model>Notebook PC     </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>5B313507018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>higrad</OEMID><OEMTableID>higraded</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJrKIqOY+9NVOMAjuoNXsjSiA8vR6C/AorFY7zfga

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   VN896   PTLTW  
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      SLIC   higrad  higraded
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Wednesday, April 27, 2011 3:58 PM
  • "justwen66" wrote in message news:10377000-7390-4208-9641-2788fd2955dc...


    Hi thank you for replying....I don't think this did anything

    Here's another MGADiag report....thank you

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002

     


    Did you set the Service to Auto (delayed)?
    Did you attempt to start it manually?
    What happened when you tried to Start the service?? - as you say, the service is still not running.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 27, 2011 4:26 PM
    Moderator
  • It was already set to automatic. I clicked on start..exited...then rebooted.
    Wednesday, April 27, 2011 5:50 PM
  • Ahh...I just tried again and realised I didnt set it to delayed

    Anyway I tried that and got an error

    The dalayed auto-start flag could not be set. Error 87: The parameter is incorrect

    Wednesday, April 27, 2011 6:00 PM
  • "justwen66" wrote in message news:23131831-6c2d-40a1-b805-d52d94676f9b...

    Ahh...I just tried again and realised I didnt set it to delayed

    Anyway I tried that and got an error

    The dalayed auto-start flag could not be set. Error 87: The parameter is incorrect


    Sorry - my fault there (was thinking it was Win 7)  - just Automatic start is fine.
    What happens when you try to start it? does it actually start? Does it start, and almost immediately stop? Do you get an error message?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 27, 2011 7:40 PM
    Moderator
  • "justwen66" wrote in message news:23131831-6c2d-40a1-b805-d52d94676f9b...

    Ahh...I just tried again and realised I didnt set it to delayed

    Anyway I tried that and got an error

    The dalayed auto-start flag could not be set. Error 87: The parameter is incorrect


    Sorry - my fault there (was thinking it was Win 7)  - just Automatic start is fine.
    What happens when you try to start it? does it actually start? Does it start, and almost immediately stop? Do you get an error message?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    service status shows stopped before clicking start

    i click start it changes to started then when finished changes back to stopped

    Thursday, April 28, 2011 1:10 AM
  • "justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...
     
    service status shows stopped before clicking start

    i click start it changes to started then when finished changes back to stopped


    This is almost certainly the action of malware of some kind.
    Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.
    Remove everything it finds.
    See if that helps.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 28, 2011 6:52 AM
    Moderator
  • "justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...
     
    service status shows stopped before clicking start

    i click start it changes to started then when finished changes back to stopped


    This is almost certainly the action of malware of some kind.
    Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.
    Remove everything it finds.
    See if that helps.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    no problems were found
    Thursday, April 28, 2011 12:30 PM
  • "justwen66" wrote in message news:0a16073f-458a-4466-b141-0bb503d78d31...
    "justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...
     
    service status shows stopped before clicking start

    i click start it changes to started then when finished changes back to stopped


    This is almost certainly the action of malware of some kind.
    Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.
    Remove everything it finds.
    See if that helps.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    no problems were found

    I'm running out of ideas here!
    What Anti-Virus do you have installed? Is it up-to-date?
    Please post back with the results from the following....
     
    Open a Command Prompt window (click on Start, in the Search box type CMD, and hit the Enter key).
    At the prompt, type
     
    SC QC SLSVC
    hit the Enter key and wait for the response
     
    do the same for
    SC QUERYEX SLSVC
    SC SDSHOW SLSVC
    SC QPRIVS SLSVC
    SC QSIDTYPE SLSVC
     
    Copy the results to your response here.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 28, 2011 12:44 PM
    Moderator
  • "justwen66" wrote in message news:0a16073f-458a-4466-b141-0bb503d78d31...
    "justwen66" wrote in message news:95970933-896e-4f1c-8211-fd399d9e1059...
     
    service status shows stopped before clicking start

    i click start it changes to started then when finished changes back to stopped


    This is almost certainly the action of malware of some kind.
    Download Malwarebytes Anti-Malware (www.malwarebytes.org ) install it, update it, and run a Full system scan in your main User profile and a Quick scan in any other user profiles on the machine.
    Remove everything it finds.
    See if that helps.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    no problems were found

    I'm running out of ideas here!
    What Anti-Virus do you have installed? Is it up-to-date?
    Please post back with the results from the following....
     
    Open a Command Prompt window (click on Start, in the Search box type CMD, and hit the Enter key).
    At the prompt, type
     
    SC QC SLSVC
    hit the Enter key and wait for the response
     
    do the same for
    SC QUERYEX SLSVC
    SC SDSHOW SLSVC
    SC QPRIVS SLSVC
    SC QSIDTYPE SLSVC
     
    Copy the results to your response here.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



     

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\User>SC QC SLSVC
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: SLSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : LocalSystem

    C:\Users\User>SC QUERYEX SLSVC

    SERVICE_NAME: SLSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -1073426173  (0xc004d103)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\User>SC SDSHOW SLSVC

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)

    C:\Users\User>SC QPRIVS SLSVC
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: SLSVC
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\User>SC QSIDTYPE SLSVC
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: SLSVC
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\User>

    Thank you for your help Noel

    Thursday, April 28, 2011 1:51 PM
  • "justwen66" wrote in message news:429cb0ee-5e61-478c-9a8f-8e943383e45a...

    C:\Users\User>SC QC SLSVC
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: SLSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : LocalSystem

     


    Ahah! - we have progress :)
    The Service_Start_Name should be NT_Authority\NetworkService.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key.
    Accept the UAC prompt if you get one.
    In the Services panel, look for the Software Licensing Service, and double-click on it.
    This should open the Properties panel.
    Click on the 'Log On' tab
    make sure that the 'This account' dropdown box is set to 'Network Service' and then OK out (there's no password required), and reboot -
    then try another MGADiag report, and post the result.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 28, 2011 9:28 PM
    Moderator
  • "justwen66" wrote in message news:429cb0ee-5e61-478c-9a8f-8e943383e45a...

    C:\Users\User>SC QC SLSVC
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: SLSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : LocalSystem

     


    Ahah! - we have progress :)
    The Service_Start_Name should be NT_Authority\NetworkService.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key.
    Accept the UAC prompt if you get one.
    In the Services panel, look for the Software Licensing Service, and double-click on it.
    This should open the Properties panel.
    Click on the 'Log On' tab
    make sure that the 'This account' dropdown box is set to 'Network Service' and then OK out (there's no password required), and reboot -
    then try another MGADiag report, and post the result.
     

    --
    I get an error, noel

    The account name is invalid or does not exist, or the password is invalid for the account name specified

    Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Thursday, April 28, 2011 10:15 PM
  • "justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...

                I get an error, noel

    The account name is invalid or does not exist, or the password is invalid for the account name specified

    Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    How did you attempt to change the Account?
    Click on Start
    In the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt that comes up
    Look for the Software Licensing service in the list, and double-click it
    Click on the Log On tab
    Ensure the 'blob' is next to 'This account', and then click on Browse.
    Click on Advanced
    Click on Find Now
    select  NETWORK SERVICE and click OK
    OK out and reboot
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 29, 2011 7:19 AM
    Moderator
  • "justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...

                I get an error, noel

    The account name is invalid or does not exist, or the password is invalid for the account name specified

    Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.

     


     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    How did you attempt to change the Account?
    Click on Start
    In the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt that comes up
    Look for the Software Licensing service in the list, and double-click it
    Click on the Log On tab
    Ensure the 'blob' is next to 'This account', and then click on Browse.
    Click on Advanced
    Click on Find Now
    select  NETWORK SERVICE and click OK
    OK out and reboot
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    At the end where you say "Ok out and reboot" I click ok and it asked for a valid password. So I would need to cancel out?

     

    Friday, April 29, 2011 1:36 PM
  • "justwen66" wrote in message news:d3a68add-0172-4d86-8faa-2396f8b92b0d...
    "justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...

                I get an error, noel

    The account name is invalid or does not exist, or the password is invalid for the account name specified

    Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.

     


     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    How did you attempt to change the Account?
    Click on Start
    In the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt that comes up
    Look for the Software Licensing service in the list, and double-click it
    Click on the Log On tab
    Ensure the 'blob' is next to 'This account', and then click on Browse.
    Click on Advanced
    Click on Find Now
    select  NETWORK SERVICE and click OK
    OK out and reboot
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    At the end where you say "Ok out and reboot" I click ok and it asked for a valid password. So I would need to cancel out?

     


    yes - the password is blank
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 29, 2011 2:41 PM
    Moderator
  • "justwen66" wrote in message news:d3a68add-0172-4d86-8faa-2396f8b92b0d...
    "justwen66" wrote in message news:9552c2ad-ad3b-4d16-af97-2c050a3eb62d...

                I get an error, noel

    The account name is invalid or does not exist, or the password is invalid for the account name specified

    Also, mean't to say I use avira anti virus-free version...it also isn't working, it freezes the laptop 5 minutes into the scan. It is up to date.

     


     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    How did you attempt to change the Account?
    Click on Start
    In the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt that comes up
    Look for the Software Licensing service in the list, and double-click it
    Click on the Log On tab
    Ensure the 'blob' is next to 'This account', and then click on Browse.
    Click on Advanced
    Click on Find Now
    select  NETWORK SERVICE and click OK
    OK out and reboot
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    At the end where you say "Ok out and reboot" I click ok and it asked for a valid password. So I would need to cancel out?

     


    yes - the password is blank
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Windows could not start the software licensing service on local computer

    Error 0xc004d103: 0xc004d103


    Friday, April 29, 2011 5:50 PM
  • "justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...

    Windows could not start the software licensing service on local computer

    Error 0xc004d103: 0xc004d103


    Well, that's an improvement of sorts :)

    Please run SC QC SLSVC  again so we can check the account is set right.
     
    Post an updated MGADiag report as well - it may trigger a self-heal.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 29, 2011 7:06 PM
    Moderator
  • "justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...
     
    Windows could not start the software licensing service on local computer

    Error 0xc004d103: 0xc004d103


    Well, that's an improvement of sorts :)

    Please run SC QC SLSVC  again so we can check the account is set right.
     
    Post an updated MGADiag report as well - it may trigger a self-heal.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {D886E547-EC23-43E0-99B2-A56339B283E2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D886E547-EC23-43E0-99B2-A56339B283E2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8YB47</PKey><PID>89572-OEM-7231474-01665</PID><PIDType>8</PIDType><SID>S-1-5-21-1591877439-3310397404-3175103901</SID><SYSTEM><Manufacturer>MiTAC           </Manufacturer><Model>Notebook PC     </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070328000000.000000+000</Date></BIOS><HWID>5B313507018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>higrad</OEMID><OEMTableID>higraded</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJrKIqOY+9NVOMAjuoNXsjSiA8vR6C/AorFY7zfga

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   VN896   PTLTW  
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      SLIC   higrad  higraded
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\User>SC QC SLSVC
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: SLSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\User>

    Saturday, April 30, 2011 10:47 AM
  • "justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71...
    "justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...

    Windows could not start the software licensing service on local computer

    Error 0xc004d103: 0xc004d103


    Well, that's an improvement of sorts :)

    Please run SC QC SLSVC  again so we can check the account is set right.
     
    Post an updated MGADiag report as well - it may trigger a self-heal.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002


    OK - the output form the SC QC looks fine, now.
    Hmm - your error message (Error 0xc004d103) is not a familiar one.
    let's try an alternative way to start the service - it may produce a more informative message.
     
    Click on the Start button
    In the Search box, type
    CMD
    and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
    accept the UAC prompt if you get one.
    in the Command Prompt window, type
     
    NET START SLSVC
     
    and hit the Enter Key
     
    What response and/or error message do you get then?
     
    If it's 'System Error 5', then you have a problem...
    to quote Darin
    <quote>
    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
    </quote>
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 11:25 AM
    Moderator
  • "justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71...
    "justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...

    Windows could not start the software licensing service on local computer

    Error 0xc004d103: 0xc004d103


    Well, that's an improvement of sorts :)

    Please run SC QC SLSVC  again so we can check the account is set right.
     
    Post an updated MGADiag report as well - it may trigger a self-heal.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002


    OK - the output form the SC QC looks fine, now.
    Hmm - your error message (Error 0xc004d103) is not a familiar one.
    let's try an alternative way to start the service - it may produce a more informative message.
     
    Click on the Start button
    In the Search box, type
    CMD
    and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
    accept the UAC prompt if you get one.
    in the Command Prompt window, type
     
    NET START SLSVC
     
    and hit the Enter Key
     
    What response and/or error message do you get then?
     
    If it's 'System Error 5', then you have a problem...
    to quote Darin
    <quote>
    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
    </quote>
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\User>NET START SLSVC
    System error 5 has occurred.

    Access is denied.


    C:\Users\User>

    Thank you so much for your help, Noel

    Is this problem serious?
    Obviously I've run a malware scan so would you say my the hard drive is failing? What should I do?

    Saturday, April 30, 2011 12:42 PM
  • "justwen66" wrote in message news:bc9f7799-13da-400e-9e05-f8fc0d40b039...
    "justwen66" wrote in message news:cdebd16b-937a-4624-b290-25fe76331d71...
    "justwen66" wrote in message news:daa068c7-6b51-418f-9f8a-e3e50ab7bdca...

    Windows could not start the software licensing service on local computer

    Error 0xc004d103: 0xc004d103


    Well, that's an improvement of sorts :)

    Please run SC QC SLSVC  again so we can check the account is set right.
     
    Post an updated MGADiag report as well - it may trigger a self-heal.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-TC9K7-TRTRH-8YB47
    Windows Product Key Hash: 0dE7buBM49/0CNjxkj6SrdggckU=
    Windows Product ID: 89572-OEM-7231474-01665
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002


    OK - the output form the SC QC looks fine, now.
    Hmm - your error message (Error 0xc004d103) is not a familiar one.
    let's try an alternative way to start the service - it may produce a more informative message.
     
    Click on the Start button
    In the Search box, type
    CMD
    and wait for the system to find the file CMD.EXE - right click on the found file, and select Run As Administrator.
    accept the UAC prompt if you get one.
    in the Command Prompt window, type
     
    NET START SLSVC
     
    and hit the Enter Key
     
    What response and/or error message do you get then?
     
    If it's 'System Error 5', then you have a problem...
    to quote Darin
    <quote>
    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.
    </quote>
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\User>NET START SLSVC
    System error 5 has occurred.

    Access is denied.


    C:\Users\User>

    Thank you so much for your help, Noel

    Is this problem serious?
    Obviously I've run a malware scan so would you say my the hard drive is failing? What should I do?


    Yes, the problem is serious.
    If you want to check the HD, then use the manufacturer's utility to test it, rather than the CHKDSK provided in windows.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 30, 2011 4:52 PM
    Moderator