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over 24 hrs RRS feed

  • Question

  • Why is my Windows Live One Center taking over 24 hrs to run Tune Up. It shows it's running but it's been almost 24 hrs & only 7% finished. What's up?
    Tuesday, August 11, 2009 10:25 PM

Answers

All replies

  • Cancel the tune up and check your hard drive for errors. How to check your hard drive for errors - http://support.microsoft.com/kb/315265 After checking your hard drive for errors run tune up again and if tune up hangs at 7% again please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, August 12, 2009 3:38 AM
    Moderator
  • In addition to Jim's suggestion, there are two other possible causes for this:
    1. you are running OneCare along with other conflicting security software.
    2. OneCare has actually stopped working, due to a conflict or it encountered a problem when scanning a file on the PC.

    If the problem is due to number 1, you need to remove all other antivirus software from the PC if OneCare is installed. This includes anti-spyware programs that do "real time" protection.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, August 12, 2009 12:34 PM
    Moderator