Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
help suscription prob RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    my onecare suscription has ended, but it wasnt due to end until 070709.

    i dont understand why it says i have to renew when i wasnt due too, any ideas to whats going on?
    Saturday, October 11, 2008 6:14 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Either your computer date and time are incorrect or One Care was not activated after purchasing your subscription. If your computer date and time are correct see this Microsoft Knowledge Base article on how to activate One Care - http://support.microsoft.com/kb/943781/en-us

    Sunday, October 12, 2008 4:11 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Either your computer date and time are incorrect or One Care was not activated after purchasing your subscription. If your computer date and time are correct see this Microsoft Knowledge Base article on how to activate One Care - http://support.microsoft.com/kb/943781/en-us

    Sunday, October 12, 2008 4:11 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, October 13, 2008 3:24 PM
    Moderator