Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
LOST CD RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I HAVE A PAVILION 20 . I put a cd on the tray, and it has disappeared. How to retrieve the cd?
    Sunday, September 18, 2016 2:59 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    If you have a hardware problem I'd contact them here.

    http://support.hp.com/us-en/product/HP-Pavilion-20-All-in-One-Desktop-PC-series/5295901/model/5296765

    You can ask general windows questions over here.

    https://answers.microsoft.com/en-us/windows

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Mike Laughlin Monday, September 19, 2016 12:27 PM
    • Marked as answer by Just Karl Monday, September 26, 2016 7:17 PM
    Sunday, September 18, 2016 4:36 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I HAVE A PAVILION 20 . I put a cd on the tray, and it has disappeared. How to retrieve the cd?

    What do you mean it has disappeared ?!?
    Do you mean physically disappeared inside the machine?
    The machine eat it :-)

    The only explanation I can find is that the CD stuck inside the machine. If your machine has warranty then you should not do anything! This is hardware issue and as Dave said you should get help from HP directly (try to find the nearest HP lab and go there).

    If you no longer have warranty I cannot suggest you what to do, but I can tell you what I would do :-)
    I had several HP laptops including Pavilion and on all of these it is very simple to open the machine in order to remove the DVD drive or replace it. This what I probably do in your case. Simply open the machine and find the disk + check the DVD drive. But... In all my HP laptop the DVD drive always was a close box, so there is no option for the CD to get out even if the DVD box move inside the machine. It sound strange.

    This is how DVD drive looks in PAVILION 20 (close box! there is no option that the CD disappeared unless the box is totally broken):

    I found this link: Removing and Replacing the DVD Drive in HP Pavilion 20:
    http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03700088

    Again! do not do anything yourself if your machine has warranty or you might lose your warranty !

    signature   Ronen Ariely
     [Personal Site]    [Blog]    [Facebook]    [Linkedin]



    • Edited by pituachMVP Monday, September 19, 2016 10:24 AM
    • Proposed as answer by Mike Laughlin Monday, September 19, 2016 12:27 PM
    • Marked as answer by Just Karl Monday, September 26, 2016 7:16 PM
    Monday, September 19, 2016 10:17 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    If you have a hardware problem I'd contact them here.

    http://support.hp.com/us-en/product/HP-Pavilion-20-All-in-One-Desktop-PC-series/5295901/model/5296765

    You can ask general windows questions over here.

    https://answers.microsoft.com/en-us/windows

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Mike Laughlin Monday, September 19, 2016 12:27 PM
    • Marked as answer by Just Karl Monday, September 26, 2016 7:17 PM
    Sunday, September 18, 2016 4:36 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I HAVE A PAVILION 20 . I put a cd on the tray, and it has disappeared. How to retrieve the cd?

    What do you mean it has disappeared ?!?
    Do you mean physically disappeared inside the machine?
    The machine eat it :-)

    The only explanation I can find is that the CD stuck inside the machine. If your machine has warranty then you should not do anything! This is hardware issue and as Dave said you should get help from HP directly (try to find the nearest HP lab and go there).

    If you no longer have warranty I cannot suggest you what to do, but I can tell you what I would do :-)
    I had several HP laptops including Pavilion and on all of these it is very simple to open the machine in order to remove the DVD drive or replace it. This what I probably do in your case. Simply open the machine and find the disk + check the DVD drive. But... In all my HP laptop the DVD drive always was a close box, so there is no option for the CD to get out even if the DVD box move inside the machine. It sound strange.

    This is how DVD drive looks in PAVILION 20 (close box! there is no option that the CD disappeared unless the box is totally broken):

    I found this link: Removing and Replacing the DVD Drive in HP Pavilion 20:
    http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03700088

    Again! do not do anything yourself if your machine has warranty or you might lose your warranty !

    signature   Ronen Ariely
     [Personal Site]    [Blog]    [Facebook]    [Linkedin]



    • Edited by pituachMVP Monday, September 19, 2016 10:24 AM
    • Proposed as answer by Mike Laughlin Monday, September 19, 2016 12:27 PM
    • Marked as answer by Just Karl Monday, September 26, 2016 7:16 PM
    Monday, September 19, 2016 10:17 AM