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Invalid Vista product key: unable to obtain new one due to current location?! RRS feed

  • Question

  •  UK citizen travelling to the Far East to work.  Purchase an Acer Aspire 5573 laptop with Windows Vista Home Premium pre-installed (OEM) in July 2007 in Singapore; as the OS was pre-installed no installation CD-ROM/DVD was provided at the time of purchase.  I am certain that I registered my laptop and software in accordance with the on-screen instructions.  Since that time there was no problem at all.

     

    Last week I begane receiving repeated windows instructing me to enter the Windows Vista product key, so I entered the number displayed on the certifcate sticker located on the base of the laptop.  After several attempts the same error message told me that the product key was invalid.  Despite my patient attempts I still could not register the item:

     

    Cxxx9-TxxxD-6MW7J-JXB3F-46QM2

     

    On 4 Nov 07 I turned on my laptop to find that a window appeared warning me that my software may be corrupted or counterfeit.  I was shocked, and attempted to repeat the regstration process.  As a result Windows has now shut down and will only operate in a restricted capacity (i.e. only Internet Explorer can be used).  Apart from the IE window my desktop screen is completely blank; I cannot even locate the 'Start' icon in order to access component/software codes or other computer files (documents, music, photos, etc.), which I require for work purposes.

     

    I visited the Windows website and searched diligently in the 'Vista FAQ' section, but I must say that the information that I required was not very forthcoming.  I was willing to purchase a product key online (at additional cost to me) but I found that downloads are not available outside of the US (I am now located in the British Indian Ocean Territories, very islated from the UK and US). 

     

    It seems that downloading any new software is not possible as Windows now shuts down and logs off periodically unless I enter the correct product key!  Out of frustration I face the prospect of purchasing another copy of Vista from another vendor, at great expense. 

     

    Therefore please can someone advise me what to do next, or how I can receive a new product key via email?  Failing that, I may be forced to do something drastic, and completely re-format my hard drive and install an alternative operating system, at the expense of my valuable personal files within.

     

    Yours, in frustration!

    Wednesday, November 7, 2007 1:07 PM

Answers

  • Hello sgtpepperband,

     

    It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below option that that best fix your given issue scenario:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\slui.exe" press enter and follow steps to Activate over the Phone.

    Thank you,
    Darin Smith
    WGA Forum Manager
    Saturday, November 10, 2007 1:08 AM

All replies

  • Further to previous threads, here's my diagnostic Report, in case anyone can identify what the problem is?:

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-6MW7J-JXB3F-46QM2
    Windows Product Key Hash: LjrGw9eN88qXO4pXK6wHrtNs9so=
    Windows Product ID: 89578-OEM-7217227-99031
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4282D257-43AF-46D8-AA62-35D18A98DA4F}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: 0x0
    Commit: N/A, hr = 0xc004f012
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0xc004f012
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4282D257-43AF-46D8-AA62-35D18A98DA4F}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-46QM2</PKey><PID>89578-OEM-7217227-99031</PID><PIDType>8</PIDType><SID>S-1-5-21-3884456225-3620996890-3255383466</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5570     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3505</Version><SMBIOSVersion major="2" minor="4"/><Date>20070410000000.000000+000</Date></BIOS><HWID>7F333507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Asia Standard Time(GMT+06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B560EA6FE733A6A</Val><Hash>GBEHN3C3j+d1CesqeqS/jJSzNls=</Hash><Pid>81602-309-7649817-68635</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Wednesday, November 7, 2007 2:02 PM
  • Hello sgtpepperband,

     

    It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below option that that best fix your given issue scenario:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\slui.exe" press enter and follow steps to Activate over the Phone.

    Thank you,
    Darin Smith
    WGA Forum Manager
    Saturday, November 10, 2007 1:08 AM