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Windows key saying it is upgrade when it isn't RRS feed

  • Question

  • I am trying to reinstall my copy of windows because my motherboard SATA controller failed. I bought a Windows Home Premium 64-bit Full version and it is saying that it is an upgrade disk when it isn't. I have an upgrade disk as well so I know what the difference is. I replaced the motherboard and now when reinstalling I had to skip the product key to install initially, but now it is saying that I don't have the right version. How do I get this rectified?
    Tuesday, May 24, 2011 12:51 AM

Answers

All replies

  • Download and run the Genuine Diagnostics Tool (MGADiag.exe) at this link: http://go.microsoft.com/fwlink/?linkid=52012.

    Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you!


    Carey Frisch
    Tuesday, May 24, 2011 1:26 AM
    Moderator
  • My key does not even end with those last digits. I don't know if I asked for a new key after initial install or what. Can I use that key to reactivate my copy again?

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85780
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {6E56087E-3239-485A-8A96-BDAF71FFAC10}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6E56087E-3239-485A-8A96-BDAF71FFAC10}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85780</PID><PIDType>5</PIDType><SID>S-1-5-21-3824915386-2223236309-2696481420</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100818000000.000000+000</Date></BIOS><HWID>D7B93607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-1442011
    Installation ID: 018660395304540685014776657451906541669342232025652340
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Initial grace period
    Time remaining: 42600 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 5/24/2011 8:42:08 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAonYib7xKEDNU8uJrOJjgNwD4zu5SlyjJ1sc=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   081810  APIC1703
      FACP   081810  FACP1703
      SRAT   AMD     FAM_F_10
      HPET   081810  OEMHPET
      MCFG   081810  OEMMCFG
      OEMB   081810  OEMB1703
      SSDT   A M I   POWERNOW

     

    Tuesday, May 24, 2011 1:46 AM
  • Try using the original Windows 7 product key.  See: Update your Windows product key


    Carey Frisch
    Tuesday, May 24, 2011 2:02 AM
    Moderator
  • I can't. I tried the original, but it does not work. I wish it was as easy as just using the original. As you can see it shows my version is Windows Home Premium and not an upgrade. Please help.

    Tuesday, May 24, 2011 2:13 AM
  • When I try to use the original and then request an updated key it says that my version is an upgrade so it will not allow it. That is the problem.
    Tuesday, May 24, 2011 2:14 AM
  • Are you still there? I really need your help. Or is there a phone number I can use to contact someone?
    Tuesday, May 24, 2011 2:51 AM
  • Contact Microsoft Windows 7 Support for assistance.
    Carey Frisch
    Tuesday, May 24, 2011 3:32 AM
    Moderator
  • Thank you Carey!! I will do that.
    Tuesday, May 24, 2011 12:57 PM