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This computer has failed validation corporate office version RRS feed

  • Question

  • I am part of a large international company and have pre installed Office 2003 on my corporate lap top. This is a genuine version used by around 1-2000 users in the UK. How do I get recomended updates when the validation fails.

    Our support desk un-installed and re-installed Office in an attempt to fix the issue however it still fails.

    Tuesday, July 3, 2007 4:22 PM

Answers

  • Jerry,

     

    Have worked with the lead System Administrator? You should not be experiencing this problem if your running a Volume Licensing Key.  Please work directly with your systems adminsitrator and explain the situation.  Call the helpdesk and elevate the trouble ticket. Should they not resolve the situation please re-post and I will have you run the diagnostic test.

     

     

    Thank you,

     

    Stephen Holm, MS
    OGA Forum Manager

     

    Tuesday, July 3, 2007 10:35 PM
  • Hi, thanks for the reply,

    I did contact our corporate help desk. They uninstalled and re-installed Office, and tried again, however it still failed. Strangely their own copy using the same installer and key worked fine, I am not sure if they have now escalated the issue to Microsoft, they service our machines from India to the UK.

    Another colleague of mine has also just been upgraded from Office 2002 to 2003 (both corporate) in the same way as my machine was upgraded, and his copy of Office now fails too. Could this be to do with the prior version Office 2002 not having uninstalled correctly?

    Thanks again for your time

    - Jerry.

    Wednesday, July 11, 2007 7:22 PM
  • Jerry,

     

    Not for sure if that would have a problem. Corporate helpdisk didn't re-image your machine just unistalled/reinstalled MS Office? Please do me a favor. 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    Please also provide a short description of the issue you are experiencing.

     

    In turn we will analyze the problem in detail. Please keep working with your corporate helpdesk. Open a trouble ticket and don't close it until there is resolve. Ask them to upchannel this as well. 

     

    Thank you,


    Stephen Holm, MS
    Office Genuine Advantage Forum Manager


     

    Thursday, July 12, 2007 2:29 AM
  • Hi thanks Stephen,

    a copy of the Genuine Diagnostics tool output:

    (by the way we do not yet use IE 7 as it is not compatible yet with the corporate intranet portal, I think it is planned for later this year / next year)

    OS: Windows XP Professional

    Version 2002

    Service Pack 2

    Not OEM

    Machine: IBM T41 Laptop

    1.6 Mhz

    1 GB ram

    Microsoft Office 2003 (11.8134.8132) SP2

    Fault: Corporate edition of Microsoft Office 2003 fails "Genuine Validation" when I seek to download updates on:

    http://office.microsoft.com/en-gb/downloads/FX101321101033.aspx?pid=CL100570421033

    Corporation: If you provide me a private email address, I will sent you details.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-JHJTK-R4QM2-3WTMM
    Windows Product Key Hash: ZJ3hovqouD2GBp93B6g2K95sSDY=
    Windows Product ID: 55274-640-1453807-23368
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {1BA0A4A6-D237-4608-86D7-47E66043B278}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-57_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BA0A4A6-D237-4608-86D7-47E66043B278}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3WTMM</PKey><PID>55274-640-1453807-23368</PID><PIDType>1</PIDType><SID>S-1-5-21-1517068391-536909734-2534442365</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2374S27</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDHWW (3.13 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20041029000000.000000+000</Date></BIOS><HWID>BCE53B07018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>6DC6C5A22A94D00</Val><Hash>kT3OZf0OdRYjnun+HMQyTniZvmg=</Hash><Pid>72090-640-6009634-55141</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, July 13, 2007 4:00 PM
  • Jerry:

     

    The product key currently in use on your machine is nonGenuine and belongs to a corporation based in the United States.

     

    You mentioned that earlier that when the company used their own Product Key it worked? It sounds like the image they are using to install may have an incorrect, leaked Volume License key attached to it.

     

    I would suggest having your IT Administrators contact their Microsoft Account Manager if this is not the case - otherwise they may have to rebuild their image of Office 2003 Professional using the correct product key.

     

    -phil

    Friday, July 13, 2007 11:30 PM
  • Thanks,

    However the corporation is worldwide with a base in El Segundo. I do not think it likely that we are running a non genuine copy, however if the volume key has been leaked that is an issue that both you (Microsoft) and my corporation need to urgently manage.

    I will forward the above information and a link to this post to our internal support team, who will presumably take correct steps to correct the problem.

    Thanks once again,

    Jerry.

    Saturday, July 14, 2007 9:33 AM

All replies

  • Jerry,

     

    Have worked with the lead System Administrator? You should not be experiencing this problem if your running a Volume Licensing Key.  Please work directly with your systems adminsitrator and explain the situation.  Call the helpdesk and elevate the trouble ticket. Should they not resolve the situation please re-post and I will have you run the diagnostic test.

     

     

    Thank you,

     

    Stephen Holm, MS
    OGA Forum Manager

     

    Tuesday, July 3, 2007 10:35 PM
  • Hi, thanks for the reply,

    I did contact our corporate help desk. They uninstalled and re-installed Office, and tried again, however it still failed. Strangely their own copy using the same installer and key worked fine, I am not sure if they have now escalated the issue to Microsoft, they service our machines from India to the UK.

    Another colleague of mine has also just been upgraded from Office 2002 to 2003 (both corporate) in the same way as my machine was upgraded, and his copy of Office now fails too. Could this be to do with the prior version Office 2002 not having uninstalled correctly?

    Thanks again for your time

    - Jerry.

    Wednesday, July 11, 2007 7:22 PM
  • Jerry,

     

    Not for sure if that would have a problem. Corporate helpdisk didn't re-image your machine just unistalled/reinstalled MS Office? Please do me a favor. 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    Please also provide a short description of the issue you are experiencing.

     

    In turn we will analyze the problem in detail. Please keep working with your corporate helpdesk. Open a trouble ticket and don't close it until there is resolve. Ask them to upchannel this as well. 

     

    Thank you,


    Stephen Holm, MS
    Office Genuine Advantage Forum Manager


     

    Thursday, July 12, 2007 2:29 AM
  • Hi thanks Stephen,

    a copy of the Genuine Diagnostics tool output:

    (by the way we do not yet use IE 7 as it is not compatible yet with the corporate intranet portal, I think it is planned for later this year / next year)

    OS: Windows XP Professional

    Version 2002

    Service Pack 2

    Not OEM

    Machine: IBM T41 Laptop

    1.6 Mhz

    1 GB ram

    Microsoft Office 2003 (11.8134.8132) SP2

    Fault: Corporate edition of Microsoft Office 2003 fails "Genuine Validation" when I seek to download updates on:

    http://office.microsoft.com/en-gb/downloads/FX101321101033.aspx?pid=CL100570421033

    Corporation: If you provide me a private email address, I will sent you details.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-JHJTK-R4QM2-3WTMM
    Windows Product Key Hash: ZJ3hovqouD2GBp93B6g2K95sSDY=
    Windows Product ID: 55274-640-1453807-23368
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {1BA0A4A6-D237-4608-86D7-47E66043B278}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-57_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BA0A4A6-D237-4608-86D7-47E66043B278}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3WTMM</PKey><PID>55274-640-1453807-23368</PID><PIDType>1</PIDType><SID>S-1-5-21-1517068391-536909734-2534442365</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2374S27</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDHWW (3.13 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20041029000000.000000+000</Date></BIOS><HWID>BCE53B07018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>6DC6C5A22A94D00</Val><Hash>kT3OZf0OdRYjnun+HMQyTniZvmg=</Hash><Pid>72090-640-6009634-55141</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, July 13, 2007 4:00 PM
  • Jerry:

     

    The product key currently in use on your machine is nonGenuine and belongs to a corporation based in the United States.

     

    You mentioned that earlier that when the company used their own Product Key it worked? It sounds like the image they are using to install may have an incorrect, leaked Volume License key attached to it.

     

    I would suggest having your IT Administrators contact their Microsoft Account Manager if this is not the case - otherwise they may have to rebuild their image of Office 2003 Professional using the correct product key.

     

    -phil

    Friday, July 13, 2007 11:30 PM
  • Thanks,

    However the corporation is worldwide with a base in El Segundo. I do not think it likely that we are running a non genuine copy, however if the volume key has been leaked that is an issue that both you (Microsoft) and my corporation need to urgently manage.

    I will forward the above information and a link to this post to our internal support team, who will presumably take correct steps to correct the problem.

    Thanks once again,

    Jerry.

    Saturday, July 14, 2007 9:33 AM