I am based in the UK and have a University given copy of office on my home pc (which is a uni supplied machine). After a MS update approx 3-4 weeks ago, i started to receive the message that my copy of office was not genuine. My University sent me new discs, i uninstalled office, then reinstalled using new legal discs and serial number. However, on restarting this morning I still have the message that my copy of office is not genuine.
I ran the diagnostic tool and this also says that office is 100 genuine. I have not run any aggressive registry cleaners etc, and this occured straight after the MS update.
I have 8 days left. Please help:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-JBBRK
Windows Product Key Hash: L1/qkycukim1jYXld3g4PHpVHfQ=
Windows Product ID: 55041-038-7157384-71303
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.0.6001.2.00010100.1.0.004
ID: {5E5DBE6D-6C44-4A25-8174-021DA5F45302}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: Windows Vista (TM) Enterprise
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5E5DBE6D-6C44-4A25-8174-021DA5F45302}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-038-7157384-71303</PID><PIDType>6</PIDType><SID>S-1-5-21-1606980848-1592454029-839522115</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>OptiPlex 740</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.3 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070317000000.000000+000</Date></BIOS><HWID>6D063707018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>bMk </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>762A6EE2213F773</Val><Hash>7iF8CZgy69ghb/LWqLVsaZrtMYQ=</Hash><Pid>81599-953-7332085-65624</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, Enterprise edition
Description: Windows Operating System - Vista, VOLUME_MAK channel
Activation ID: 74e464f6-45db-41f6-9356-66260bdf3c65
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00142-038-715738-03-1033-6000.0000-1292008
Installation ID: 006433235765917180576566565840639536939751883641396054
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: JBBRK
License Status: Licensed
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEA6GEuObDVOh4WxvoFdtPy9EzF5AOsVibp
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL bMk
FACP DELL bMk
HPET DELL bMk
BOOT DELL bMk
MCFG DELL bMk
SSDT PTLTD POWERNOW
ASF! DELL bMk
SLIC DELL bMk
