how to reactivate onecare AFTER the system recovery has been done. RRS feed

  • Question

  • I had to ship my pc off for a system restore (tattoo on motherboard) and when I received it back, I am unable to activate one care. My bill shows my account is active and paid for this year, but I am unable to receive support b/c the account is not activated?  I have only used onecare on 1 machine, the home one. Please help.



    Monday, March 10, 2008 9:55 PM


  • Your bill? Do you mean that you have signed in with your LiveID and viewed the entry for OneCare listed there? http://billing.microsoft.com


    The following is "boilerplate" for activation issues. If you are encountering a problem and are using the correct LiveID, please contact support as a trial user per the instructions in the FAQ (or report the specifics here about what happens when you try to activate with that ID) 

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.




    Tuesday, March 11, 2008 1:48 AM