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Problem with Microsoft Update....it thinks I'm using MAC computer RRS feed

  • Question

  • Hello

    I can't run MS Update, it thinks that I am MAC user. Here's an output from MGADT:
    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-DF4RC-97FHM-X2QW3
    Windows Product Key Hash: XTz8OsI6pC7phfUCCVtwV5AHJKs=
    Windows Product ID: 76487-OEM-2211906-00817
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {ACDBF9DE-24DA-4E4C-AE25-6B23F648890C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACDBF9DE-24DA-4E4C-AE25-6B23F648890C}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X2QW3</PKey><PID>76487-OEM-2211906-00817</PID><PIDType>2</PIDType><SID>S-1-5-21-3999484377-2388902587-169261299</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A105</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>5.20   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070105000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>523C3A07018400EE</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>108</Result><Products><Product GUID="{90110415-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>60523F68B411500</Val><Hash>fcrrxsqs8jdhjuYoa6L/4puy0A0=</Hash><Pid>73991-640-2837332-57298</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>60BBF7E0A636DFA</Val><Hash>9+kHdeec6BveF3fsUZWWRn2Q2wE=</Hash><Pid>72085-765-1091683-55987</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Could someone help me?
    Thank you in advance.
    Wednesday, March 12, 2008 4:31 PM

Answers

  • Hello

     

    Please see the Windows Update Solution Center at http://support.microsoft.com/ph/6527. If the information provided in the Solution Center does not resolve your issue, please click the "Contact a Support Professional by Email, Online, or Phone." on the upper right hand corner of the Solution Center and create a (no cost) Windows Update support request.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Thursday, March 13, 2008 12:10 AM