Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
My computer thinks its not genuine after a system restore RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have been running windows Vista (Build 6002, service pack 2) for about a year, and all of a sudden my CD/DVD disk drive stopped working and I received the message "TransBase CD/DVD DataBase System has encountered a problem and needs to close". This message came up every time I rebooted my computer and I still could not use my disk drive.
    A friend then suggested that it may be because I uninstalled a disc burning program that I never used, but as none of my CDs would work in my disk drive (although my computer still recognised the drive, and made a lot of noise when I put a disc in) they suggested I did a system restore.
    However, after I did the system restore my computer told me my version of windows was not valid. My laptop came with Vista pre-installed, and I did not have a recovery disc. However, I did find the product key printed on the bottom of my Laptop. I went into "system properties" and looked under "windows activation". The message read:
    This copy of windows is not activated, click here to activate now.
    Underneath that was my product key, which did not match the one that was printed underneath my computer, but I was told that the one appearing on screen was the one they used to activate it at the factory or wherever, and that all I needed to do was click "change activation key" and input my one.
    This did not work. I received error code 0xC004F050 and was told that my key was invalid.
    I looked online and discovered that I may need to activate my key by phone, but to find the number I had to enter "slui.exe 4" in the search in my start bar and run that program. Unfortunately, this program would not run either and I recieved error code 0xC004E002, while being told that "The Software Licensing Service reported that the license store contains inconsistent data".
    I looked through some threads on the Microsoft website about this sort of thing happening and found out you can validate Windows Vista online. So I tried that. But all I received was:

    Windows Vista Genuine Validation Results

    Validation Incomplete

    The validation service is unable to determine whether this copy of Windows Vista is genuine.

    Recommended Solution

    Run validation again later

    Validate your copy of Windows again later by going to http://www.Microsoft.com/genuine and clicking Validate Windows.

    [0x80080250]
     
    Which didn't help at all. I also ran "Windows Genuine Advantage Diagnostic Tool" and this is the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {13C18B76-979F-46F6-9DCA-6FA71E813D7A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
     
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 101 Not Activated
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13C18B76-979F-46F6-9DCA-6FA71E813D7A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-2653488241-3413075952-1700696054</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2958                </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>18CN31WW(V2.04)         </Version><SMBIOSVersion major="2" minor="5"/><Date>20090805000000.000000+000</Date></BIOS><HWID>34303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65660</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>448F66CB38D1F3E</Val><Hash>o4cUeVFAVLz/hNKHlBXRwI0qup4=</Hash><Pid>81602-927-0037855-68472</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>5D6F2C642106848</Val><Hash>22aCWhLeKRkN7NusBYFbSRiZVjo=</Hash><Pid>89451-OEM-6603625-16270</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC004F012
     
    Windows Activation Technologies-->
    N/A
     
    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAeqhmkVbt5qF6f7TniCrcJ/L0DtGslJA7rFZGyg==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   LENOVO  CB-01  
      DBGP   LENOVO  CB-01  
      HPET   LENOVO  CB-01  
      BOOT   PTLTD   $SBFTBL$
      MCFG   LENOVO  CB-01  
      SLIC   LENOVO  CB-01  
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
     

    Looking through that I noticed it says something about Microsoft Office Home and Student 2007 being not activated. It has been activated, because I used a 3-use disc that I also used on the other computers in my household.
    Then I found "Microsoft Office Diagnostics" and decided to run that. The results told me there were no problems. When I clicked continue, however, there became a problem with the webpage Microsoft Office was trying to connect to:
     

    There is a problem with this website's security certificate.
     
     
     

    The security certificate presented by this website has expired or is not yet valid.
    The security certificate presented by this website was issued for a different website's address.
    <noscript id="securityCert1"></noscript>
    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
     

    We recommend that you close this webpage and do not continue to this website.
     

    Recommended iconClick here to close this webpage.
     

    Not recommended iconContinue to this website (not recommended).
     

     
     
     
    This has all left me rather confused, and I would appriciate all the help I can get.
    Thanks.
    Monday, August 30, 2010 1:51 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote

    Hello Gothgirl339,

      For the Windows issue, please give the below steps a try:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.  Be sure to use the Product Key from the sticker on the side or bottom of the PC (some laptops have the sticker in the battery compartment) and Activate using the By Phone method.

    For the Office issue, please first, uninstall the Non-Genuine Microsoft Office Enterprise 2007.  It was installed using a Volume License Key.  The Company who owned it reported the key Lost, Stolen or Leaked to the internet.

    Once you uninstall the Non-genuine Office, you can check to see if your Microsoft Office Home and Student 2007 is activated by following the "How can I tell whether my software has been activated?" section of this artical http://office.microsoft.com/en-us/sharepoint-designer-help/activate-microsoft-office-programs-HA001233434.aspx#BM4

    If you find that Microsoft Office Home and Student 2007 is already activated, you may try the "Fix It" section in this artical http://support.microsoft.com/kb/903275

    Hope that helps,

    Darin MS
    Monday, August 30, 2010 11:01 PM
  • Question
    Sign in to vote
    1
    Sign in to vote
    "Gothgirl339" wrote in message news:0966f840-0e44-430d-b3ed-c0cbb93e6ea1...
    I have been running windows Vista (Build 6002, service pack 2) for about a year, and all of a sudden my CD/DVD disk drive stopped working and I received the message "TransBase CD/DVD DataBase System has encountered a problem and needs to close". This message came up every time I rebooted my computer and I still could not use my disk drive.
    A friend then suggested that it may be because I uninstalled a disc burning program that I never used, but as none of my CDs would work in my disk drive (although my computer still recognised the drive, and made a lot of noise when I put a disc in) they suggested I did a system restore.
    However, after I did the system restore my computer told me my version of windows was not valid. My laptop came with Vista pre-installed, and I did not have a recovery disc. However, I did find the product key printed on the bottom of my Laptop. I went into "system properties" and looked under "windows activation". The message read:
    This copy of windows is not activated, click here to activate now.
    Underneath that was my product key, which did not match the one that was printed underneath my computer, but I was told that the one appearing on screen was the one they used to activate it at the factory or wherever, and that all I needed to do was click "change activation key" and input my one.
    This did not work. I received error code 0xC004F050 and was told that my key was invalid.
    I looked online and discovered that I may need to activate my key by phone, but to find the number I had to enter "slui.exe 4" in the search in my start bar and run that program. Unfortunately, this program would not run either and I recieved error code 0xC004E002, while being told that "The Software Licensing Service reported that the license store contains inconsistent data".
    I looked through some threads on the Microsoft website about this sort of thing happening and found out you can validate Windows Vista online. So I tried that. But all I received was:

    Validate your copy of Windows again later by going to http://www.Microsoft.com/genuine and clicking Validate Windows.

    [0x80080250]
     
    Which didn't help at all. I also ran "Windows Genuine Advantage Diagnostic Tool" and this is the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
     
     
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 101 Not Activated
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
     
     
     
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC004F012
     

    You have a number of issues here:-

     

    1) You have three different versions of office installed - one of which is reporting as using a Blocked License Key. You should Uninstall all versions that you are not using - especially the Enterprise one - and then run the MGADiag report again, and post in the Office Genuine section, here http://social.microsoft.com/Forums/en-US/genuineoffice/threads , once we have dealt with the Windows problem, below.

    2) You have a problem with Windows Licensing Store - the 0xC004F012 error

    To correct the problem with the Licensing Store.....
    Please try the below steps to recreate the Store file.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
    Once complete, reboot, and run MGADiag again - post the report back here.
     

     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Gothgirl339 Tuesday, August 31, 2010 5:21 PM
    Tuesday, August 31, 2010 9:10 AM
    Moderator

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    Hello Gothgirl339,

      For the Windows issue, please give the below steps a try:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.  Be sure to use the Product Key from the sticker on the side or bottom of the PC (some laptops have the sticker in the battery compartment) and Activate using the By Phone method.

    For the Office issue, please first, uninstall the Non-Genuine Microsoft Office Enterprise 2007.  It was installed using a Volume License Key.  The Company who owned it reported the key Lost, Stolen or Leaked to the internet.

    Once you uninstall the Non-genuine Office, you can check to see if your Microsoft Office Home and Student 2007 is activated by following the "How can I tell whether my software has been activated?" section of this artical http://office.microsoft.com/en-us/sharepoint-designer-help/activate-microsoft-office-programs-HA001233434.aspx#BM4

    If you find that Microsoft Office Home and Student 2007 is already activated, you may try the "Fix It" section in this artical http://support.microsoft.com/kb/903275

    Hope that helps,

    Darin MS
    Monday, August 30, 2010 11:01 PM
  • Question
    Sign in to vote
    1
    Sign in to vote
    "Gothgirl339" wrote in message news:0966f840-0e44-430d-b3ed-c0cbb93e6ea1...
    I have been running windows Vista (Build 6002, service pack 2) for about a year, and all of a sudden my CD/DVD disk drive stopped working and I received the message "TransBase CD/DVD DataBase System has encountered a problem and needs to close". This message came up every time I rebooted my computer and I still could not use my disk drive.
    A friend then suggested that it may be because I uninstalled a disc burning program that I never used, but as none of my CDs would work in my disk drive (although my computer still recognised the drive, and made a lot of noise when I put a disc in) they suggested I did a system restore.
    However, after I did the system restore my computer told me my version of windows was not valid. My laptop came with Vista pre-installed, and I did not have a recovery disc. However, I did find the product key printed on the bottom of my Laptop. I went into "system properties" and looked under "windows activation". The message read:
    This copy of windows is not activated, click here to activate now.
    Underneath that was my product key, which did not match the one that was printed underneath my computer, but I was told that the one appearing on screen was the one they used to activate it at the factory or wherever, and that all I needed to do was click "change activation key" and input my one.
    This did not work. I received error code 0xC004F050 and was told that my key was invalid.
    I looked online and discovered that I may need to activate my key by phone, but to find the number I had to enter "slui.exe 4" in the search in my start bar and run that program. Unfortunately, this program would not run either and I recieved error code 0xC004E002, while being told that "The Software Licensing Service reported that the license store contains inconsistent data".
    I looked through some threads on the Microsoft website about this sort of thing happening and found out you can validate Windows Vista online. So I tried that. But all I received was:

    Validate your copy of Windows again later by going to http://www.Microsoft.com/genuine and clicking Validate Windows.

    [0x80080250]
     
    Which didn't help at all. I also ran "Windows Genuine Advantage Diagnostic Tool" and this is the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
     
     
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 101 Not Activated
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
     
     
     
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC004F012
     

    You have a number of issues here:-

     

    1) You have three different versions of office installed - one of which is reporting as using a Blocked License Key. You should Uninstall all versions that you are not using - especially the Enterprise one - and then run the MGADiag report again, and post in the Office Genuine section, here http://social.microsoft.com/Forums/en-US/genuineoffice/threads , once we have dealt with the Windows problem, below.

    2) You have a problem with Windows Licensing Store - the 0xC004F012 error

    To correct the problem with the Licensing Store.....
    Please try the below steps to recreate the Store file.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
    Once complete, reboot, and run MGADiag again - post the report back here.
     

     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Gothgirl339 Tuesday, August 31, 2010 5:21 PM
    Tuesday, August 31, 2010 9:10 AM
    Moderator
  • Question
    Sign in to vote
    1
    Sign in to vote

    Okay, I've done all that. Here's the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6Y6WJ-TMB3Y-9668P
    Windows Product Key Hash: yjqUqvuRnw4iIeKMxKkHAO98l5U=
    Windows Product ID: 89578-OEM-7413355-98495
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {13C18B76-979F-46F6-9DCA-6FA71E813D7A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13C18B76-979F-46F6-9DCA-6FA71E813D7A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9668P</PKey><PID>89578-OEM-7413355-98495</PID><PIDType>8</PIDType><SID>S-1-5-21-2653488241-3413075952-1700696054</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2958                </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>18CN31WW(V2.04)         </Version><SMBIOSVersion major="2" minor="5"/><Date>20090805000000.000000+000</Date></BIOS><HWID>34303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>448F66CB38D1F3E</Val><Hash>o4cUeVFAVLz/hNKHlBXRwI0qup4=</Hash><Pid>81602-927-0037855-68472</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>5D6F2C642106848</Val><Hash>22aCWhLeKRkN7NusBYFbSRiZVjo=</Hash><Pid>89451-OEM-6603625-16270</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00148-133-598495-02-2057-6002.0000-2432010
    Installation ID: 013720607940717334410856454475860400317410454694643703
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 9668P
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAeqhmkVbt5qF6f7TniCrcJ/L0DtGslJA7rFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   LENOVO  CB-01  
      DBGP   LENOVO  CB-01  
      HPET   LENOVO  CB-01  
      BOOT   PTLTD   $SBFTBL$
      MCFG   LENOVO  CB-01  
      SLIC   LENOVO  CB-01  
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm


    One thing that did happen though, was the activation screen said that I had activated it and it was genuine, and then it came up again and asked me to type it in again, but I just clicked the "x" on that because it had already said it had been activated.

    The "windows is not genuine" thing is still in the corner of my screen, do I just have to change my desktop background now?

    Oh and the transbase CD Database error still comes up when I boot my computer.

    Thank you for all your help!

    Tuesday, August 31, 2010 5:20 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Gothgirl339" wrote in message news:28d090e8-eb6f-4721-a561-8808409ab212...

    Okay, I've done all that. Here's the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6Y6WJ-TMB3Y-9668P
    Windows Product Key Hash: yjqUqvuRnw4iIeKMxKkHAO98l5U=
    Windows Product ID: 89578-OEM-7413355-98495
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

     


    One thing that did happen though, was the activation screen said that I had activated it and it was genuine, and then it came up again and asked me to type it in again, but I just clicked the "x" on that because it had already said it had been activated.

    The "windows is not genuine" thing is still in the corner of my screen, do I just have to change my desktop background now?

    Oh and the transbase CD Database error still comes up when I boot my computer.

    Thank you for all your help!


    It now looks as if Windows at least is reporting as being activated, and genuine :)
    Now please repost (yes, again <g>) in the Office Genuine forums with respect to your Office activation problems -  I know relatively little about Office in this respect, and Carl, Dan or Darin will be able to point you in a better direction there than I can.
    Good Luck!

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 8:56 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thank you! And everything now works perfectly well! (It just took anpther re-boot for the message to go away, and the Microsoft office finally realised it was activated)

    Except for the transbase cd database error, and my disk drive but I think I'll have to take that in somewhere.

    Thank you ever so much for helping me with all this!

    Tuesday, August 31, 2010 9:03 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Gothgirl339" wrote in message news:6fda24e8-c54d-4c56-9cde-92680916973f...

    Thank you! And everything now works perfectly well! (It just took anpther re-boot for the message to go away, and the Microsoft office finally realised it was activated)

    Except for the transbase cd database error, and my disk drive but I think I'll have to take that in somewhere.

    Thank you ever so much for helping me with all this!


    You're very welcome - Good Luck!

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 9:48 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi

     

    I would like to thank you very much for the time taken to answer this question for Gothgirl339. It has worked for me too and has saved a lot of time re-installing my software as my system was requiring me to do.

    Thanks

     

    Monday, March 21, 2011 2:07 AM