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issue with configuring CRM with Outlook 2007 RRS feed

  • Question

  • I have CRM 4.0 working fine through browser. When I try to configure CRM for Outlook I keep getting manay error meassages

    i.e. The configuration wizard cannot connect to the Microsoft CRM server. This might indicate that the server is down. I get this error when I use the My COMPANY option with httpps://companyname.crm.something.com

     

    Any ideas how to fix issue?

     

     

    Monday, June 23, 2008 9:44 PM

Answers

  • Sorry, Yes it's typo, t is HTTPS

    Tuesday, June 24, 2008 8:57 PM
  • If you are always connecting to the IFD URL, try configuration CRM using the online service provider option.  If you choose the other option, you can put in an internal and external URL's.  Put your internal address in as the first one, and the IFD address in the second.  That way it will connect to your internal address when on network/vpn, or via IFD when off your network?

     

    Maybe the problem is putting the .com address in as your internal crm address?

     

    Call support--they helped me a lot in getting this IFD stuff to work.
    Tuesday, June 24, 2008 9:33 PM
    Moderator
  • i hope you get solve it, else let me know.

    is that only typo error issue ?

    Regards,

    Imran

     

    Wednesday, June 25, 2008 5:00 PM
    Moderator
  • Hi,

    It was a typo when I posted this thread, but I still have an issue configuring CRM 4.0 for Outlook.

    When I configure outlook under My company I use https://comapanyname.something.domainname.com

    I receive "The configuration wizard cannot connect to the Microsoft CRM server. This might indicate that the server is down"

    I have IFD deployed and users outside the network use the windows forms login and users with VPN or on the network use the network credentials to logon to CRM. When those users trust the URL under Intranet they logon without been prompted for logon information

     

    Any help will be greatly appreciated

     

     

    Thursday, June 26, 2008 6:29 PM
  •  

    are you configuring it while on the vpn or not?  Can you configure Outlook while off the network using the IFD url and forms login
    Thursday, June 26, 2008 6:50 PM
    Moderator

All replies

  • How are you connecting to CRM?  are you on the same network as CRM, or are you authenticating over the internet?

    When you go to your URL for CRM, do you have to type in your credentials, or are you automatically authenticated.

     

    If you are on the network, but you have to type in your credentials, make sure that CRM is listed in your intranet sites (tools/internet options/security).  Also go in the security tab and hit the custom button and scroll down, make sure that down at the bottom it is set to automatic login in Intranet zone.

     

    If you are connecting via the internet, you will need to either be connecting via a VPN or deploy your CRM IFD (Internet Facing Deployment).

    Tuesday, June 24, 2008 1:11 AM
    Moderator
  • its typpo error   httpps://

     

    http  or https://

     

    Regards,

    Imran

     

    http://microsoftcrm3.blogspot.com

     

    Tuesday, June 24, 2008 3:39 AM
    Moderator
  • Hi,

    I went ahead and added the site under Intranet and made sure the login automatic is checked. Since I done this I no longer have to put my user login information.

     

    Under CRM configration MY COMPANY I put the same URL https://companyname.name.something.com and it gives me the same error " The configuration wizard cannot connect to the Microsoft CRM server. Ths might indicate that the server is down" Same error I was getting before adding site to Intranet.

     

    I tried putting machine name and I get "The Underlying connection was closed: Could not establish trust relationship for the SSL/TLS secur channel.

     

    Before going live with this CRM server I deployed CRM server with the CRM IFD and users on the network can logon wth their cedentials (works fine is they rust site under Intrane) and external users logon uing form based login. That part works fine

     

    My test workstation is Windows Server 2003 and Outlook 2007 with all patches

     

    Any idea what I'm doing wrong?

     

    Nathan

     

     

    Tuesday, June 24, 2008 8:56 PM
  • Sorry, Yes it's typo, t is HTTPS

    Tuesday, June 24, 2008 8:57 PM
  • If you are always connecting to the IFD URL, try configuration CRM using the online service provider option.  If you choose the other option, you can put in an internal and external URL's.  Put your internal address in as the first one, and the IFD address in the second.  That way it will connect to your internal address when on network/vpn, or via IFD when off your network?

     

    Maybe the problem is putting the .com address in as your internal crm address?

     

    Call support--they helped me a lot in getting this IFD stuff to work.
    Tuesday, June 24, 2008 9:33 PM
    Moderator
  • i hope you get solve it, else let me know.

    is that only typo error issue ?

    Regards,

    Imran

     

    Wednesday, June 25, 2008 5:00 PM
    Moderator
  • Hi,

    It was a typo when I posted this thread, but I still have an issue configuring CRM 4.0 for Outlook.

    When I configure outlook under My company I use https://comapanyname.something.domainname.com

    I receive "The configuration wizard cannot connect to the Microsoft CRM server. This might indicate that the server is down"

    I have IFD deployed and users outside the network use the windows forms login and users with VPN or on the network use the network credentials to logon to CRM. When those users trust the URL under Intranet they logon without been prompted for logon information

     

    Any help will be greatly appreciated

     

     

    Thursday, June 26, 2008 6:29 PM
  •  

    are you configuring it while on the vpn or not?  Can you configure Outlook while off the network using the IFD url and forms login
    Thursday, June 26, 2008 6:50 PM
    Moderator
  • Hi,

    I configured it outside VPN and it works fine through IFD. Now I need to find a way to configue on the network or with VPN

    Friday, June 27, 2008 3:30 PM
  • If you are always connecting to the IFD URL, try configuration CRM using the online service provider option.  If you choose the other option, you can put in an internal and external URL's.  Put your internal address in as the first one, and the IFD address in the second.  That way it will connect to your internal address when on network/vpn, or via IFD when off your network?

     i have some prablen microsoft crm

    Maybe the problem is putting the .com address in as your internal crm address?

     

    Call support--they helped me a lot in getting this IFD stuff to work.

    Wednesday, August 25, 2010 8:44 PM
  • i have some prablem CRM

    • Proposed as answer by hasan20101900 Wednesday, August 25, 2010 8:49 PM
    Wednesday, August 25, 2010 8:48 PM