Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Error code: 0x80040509 RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Put in a new hard drive and installed a brand new, genuine XP Home SP2, IE8. Computer worked fine. After Windows Update installed SP3 I get the message "The product key is not valid for this media type. Please use the correct installation CD to reinstall Windows. Error code: 0x80040509".

    Another post recommended to go online with the affected computer and yada, yada, yada.

    How am I supposed to go online with a computer that won't let me log in??
    Tuesday, February 2, 2010 9:11 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
      Hello cs92563,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:25 PM
    Tuesday, February 2, 2010 9:24 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    If you are unable to login, I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga

    Note: if you are unable to login into the computer (regular or safe mode), there little support is going to be able to do.  It's a little like having engine trouble but the repair person isn't able to open the car's hood.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:35 PM
    Friday, February 12, 2010 11:35 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
      Hello cs92563,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:25 PM
    Tuesday, February 2, 2010 9:24 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    No reply from original poster.

    Closing thread as Answerd

    Darin MS
    Wednesday, February 10, 2010 8:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Darrin Smith MS
    Like cs92563 says "How am I supposed to go online with a computer that won't let me log in??" My system won't let me log in like this quote states!!
    Mike
    Thursday, February 11, 2010 1:17 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    If you are unable to login, I recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga

    Note: if you are unable to login into the computer (regular or safe mode), there little support is going to be able to do.  It's a little like having engine trouble but the repair person isn't able to open the car's hood.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 12, 2010 11:35 PM
    Friday, February 12, 2010 11:35 PM