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This is my validation report since I just started receiving that redundant "Not Running Genuine Windows" message. I need to get rid of the message. Thanks. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {94C935FB-F32A-40FB-ACAD-8E391757EBA8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{94C935FB-F32A-40FB-ACAD-8E391757EBA8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2700407991-1019190989-3894839043</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1750                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20090603000000.000000+000</Date></BIOS><HWID>70593607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7D9233D364B15BA</Val><Hash>qH6L+ekp0kSWwj6L8Gf6wo5eQ0c=</Hash><Pid>81602-OEM-6873353-73926</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3472009
    Installation ID: 005593316026921631087035379476165672189374285083789015
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/1/2012 7:52:09 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:30:2011 16:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GG0vy4uGn20dAJmFKFySAwEGJBGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      OSFR   DELL    WN09   
      SSDT   PmRef  CpuPm

     

    Sunday, January 1, 2012 1:14 PM

Answers

  • Enter the COA product key on the label in the battery compartment.  Click Start, type "slui.exe 3" and enter the COA key when prompted.  You may be required to activate by phone.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Tuesday, January 3, 2012 11:04 PM
    • Marked as answer by Darin Smith MS Friday, January 6, 2012 11:57 PM
    Tuesday, January 3, 2012 1:43 AM
    Answerer

All replies

  • You are using an OEM SLP copy of Windows 7.

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    OEM SLP copies are only valid when factory installed.  The problem is that Windows 7 was not released to manufacturers like Dell until July 24, 2009 but your computer was built on June 3, 2009, a month and a half before Windows 7 was available to Dell.

    <Date>20090603000000.000000+000</Date>

    What is the repair history of this computer?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, January 1, 2012 2:51 PM
    Answerer
  • Please see: Request Dell Backup Discs to order the correct Windows operating discs for your Dell PC.


    Carey Frisch
    Sunday, January 1, 2012 5:27 PM
    Moderator
  • It was repaired recently due to a problem with the hard drive.  A new hard drive was installed, with a mirror image of my computer created and installed.
    Sunday, January 1, 2012 9:11 PM
  • A new hard drive was installed, with a mirror image of my computer created and installed.

     

    That only explains the large number of file mismatches and tampered files in your report.

     

    Your windows is not genuine for the reasons given above. Your windows has a windows 7 marker which was likely put there by a loader program. From your bios date it should have a Vista marker.

    What is the version and edition of windows on your COA?

    (your COA may be in the battery compartment)
    Sunday, January 1, 2012 9:30 PM
    Answerer
  • Actually, it was purchased through QVC and they did the upgrade from Vista before I received it.  I actually have the discs as they were sent with the computer.

     

    I just want to know what I can do.  If I run the discs, won't it erase everything I already have stored to the computer?

    Sunday, January 1, 2012 9:56 PM
  • For what version and edition are the disks they sent you?

     

    Back up all your data as a reinstall will be necessary due to the activation exploit. And yes it will it will remove all existing data and applications.

     

    Sunday, January 1, 2012 10:14 PM
    Answerer
  • It says "DELL APPLICATION ALREADY INSTALLED ON YOUR COMPUTER...For Reinstalling Cyberlink PowerDVD DX8.2 Software for Microsoft Windows XP and Windows Vista...For Reinstalling Cyberlink PowerDVD DX 8.3 Softward for Windows 7."

     

    I've been running Windows XP since I received the computer.

    Sunday, January 1, 2012 10:20 PM
  • I'm sorry, but OEM SLP copies of Windows are not used as an upgrade.  They just don't work.  When manufacturers sent an upgrade from Vista to Windows 7 they sent a Type 3 OEM System Builder copy because Type 3 licenses do not need the SLIC table in BIOS that Type 2 OEM SLP copies do.  A Windows 7 OEM SLP copy would not self-activate on a Dell with a Vista SLIC table in the BIOS unless an activation exploit (loader) were also used.  Loaders are pirate tools for defeating Windows activation.  Someone, perhaps QVC, took a shortcut to "upgrade" without having to go to the expense of buying the correct license from Microsoft.  Your Windows is illegal no matter who put it on this computer or what disks were sent you. 

    You need to get the recovery disks for this Dell (order from Dell or Recovery-Disks.com) or purchase a full license copy of Windows 7 and reinstall Windows.  The recovery disks will be for Vista.  If you want Windows 7 you'll have to purchase it.

    Do not purchase Windows 7 from an individual, eBay, the Amazon Marketplace, or other discounter.  These sites are all full of counterfeit copies of Windows 7.  Safe places to purchase Windows 7 are the Microsoft Store, Amazon Corp., or other trusted seller.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, January 1, 2012 10:35 PM
    Answerer
  • That is a disk for installing cyberlink. that is not a windows disk.

     

    I've been running Windows XP since I received the computer.              mirror image of my computer created and installed. (windows 7)

     

    These statements appear to be in conflict with each other. 

     

    Looks to me like you need to order recovery disks from Dell (the edition and version on your COA). expect to pay a fee.

    Sunday, January 1, 2012 10:37 PM
    Answerer
  • That is a supplementary software disk.  It is not a Windows recovery disk.  Even that disk is not for Windows 7, but for XP and Vista.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, January 1, 2012 11:10 PM
    Answerer
  • Okay, I looked in my battery compartment and it does say that it is a genuine Windows 7 operating system and there is a 25-digit validation code.  Since my computer was repaired and a mirror image done, when I go to Start...right click on computer...and scroll down...there is a 20-digit Windows Activation product ID, which might be the problem.  How can I change this without having to reinstall Windows and then start at scratch?  Thanks.
    Tuesday, January 3, 2012 1:05 AM
  • If it assists with the reply, it is a Windows 7 Home Premium Edition.
    Tuesday, January 3, 2012 1:09 AM
  • Oh, and I found my reinstall disk, but I'd obviously prefer to just input the correct product key.  The disk says "Reinstallation DVD, Windows 7 Home Premium 64-Bit".  It has a 20-digit key on the back, but it differs from the 20-digits noted above, too.
    Tuesday, January 3, 2012 1:13 AM
  • You cannot change the Product ID and it is not the problem in any case.  The PID is generated by Windows Setup at the time the software is installed.  It is based on the product key and your hardware. 

    The recovery disk will restore Windows to its factory state and contains an embedded product key (COA OEM) that is supposed to self-activate.  The embedded key cannot be entered manually.  The embedded product key is different from the product key in your battery compartment.  The one in the battery compartment (COA OEM) is for emergency use when the embedded key fails to self-activate.  The product key you see in your report is the embeddid key.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, January 3, 2012 1:25 AM
    Answerer
  • Colin:

    So what do I do at this point since I continue getting that message that my product is not genuine and I cannot receive updates from Microsoft?  Thanks.
    Tuesday, January 3, 2012 1:29 AM
  • Enter the COA product key on the label in the battery compartment.  Click Start, type "slui.exe 3" and enter the COA key when prompted.  You may be required to activate by phone.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Tuesday, January 3, 2012 11:04 PM
    • Marked as answer by Darin Smith MS Friday, January 6, 2012 11:57 PM
    Tuesday, January 3, 2012 1:43 AM
    Answerer