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Windows 7, build 7600 - not genuine

    Question

  • Yesterday my computer started showing the "Windows 7, build 7600. This copy of Windows is not genuine".

    Installed with key obtained via my MSDN Premium account.

     

    Regards

    Søren Møller Thomsen

    *********************************************************************************

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VGKP7-8P8TG-PHRFT
    Windows Product Key Hash: c1EFIp7L4H4CxAcaKV20FEvueAc=
    Windows Product ID: 00432-076-2275651-86561
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.028
    ID: {64736B51-D24B-41BF-A27D-A792504E6D95}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate N
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Ultimate 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64736B51-D24B-41BF-A27D-A792504E6D95}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.028</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PHRFT</PKey><PID>00432-076-2275651-86561</PID><PIDType>5</PIDType><SID>S-1-5-21-750954055-1359465962-2454051875</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>266892G</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1YET45WW (1.06a)</Version><SMBIOSVersion major="2" minor="33"/><Date>20050602000000.000000+000</Date></BIOS><HWID>EFBA3607018400F2</HWID><UserLCID>0406</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>844E88D61DB36C0</Val><Hash>dTJnYsMQ1cFzc20r/Yf97tOE0TU=</Hash><Pid>81608-864-0574084-65782</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEAJJR+JrN1/7yYcz7MMhZ0t43v4OZYmRq04ig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            IBM           TP-1Y  
      FACP            IBM           TP-1Y  
      BOOT            IBM           TP-1Y  
      MCFG            IBM           TP-1Y  
      SSDT            IBM           TP-1Y  
      ECDT            IBM           TP-1Y  
      TCPA            IBM           TP-1Y  

    Friday, April 02, 2010 5:35 PM

Answers

  • Hello Smoller,

      I have confirmed that the problem is not related to the Product Key.  I have checked and it is Valid and Genuine.

      The Licensing Data section of the Diagnostic Report indicates there is likely something wrong with Windows 7's licensing files.  Either the files themselves or the data in the files are most likely 'messed up' in some way.

      First thing to try is click the Start button, right-click Computer and select Properties. The System window will open, go down to the bottom and click Change Product Key.  When asked to enter a Product Key, just enter the same Product Key that is already being used (your MSDN key). My hope is that "changing" the key will regenerate the licensing files.  Reboot Windows and see if the issue is resolved.

     If that didn't fix the issue, try the below steps.  These steps have you activly renameing the Licensing Store file so that Windows will create a new copy of the file.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Thank you,


    Darin MS
    Friday, April 02, 2010 8:22 PM
    Owner