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  • Question

  • I paid for a Windows LIve OneCare subscription, but the expiration date still shows 77 days remaining.
    How does the subscription get renewed once paid for?
    Sunday, May 4, 2008 3:47 PM

Answers

  • Open One Care, press the subscribe or activate button, enter the Live ID and password used to purchase your subscription when prompted to enter a Live ID. When you enter the Live ID your subscription should be recognized and One Care will activate.

     

    Sunday, May 4, 2008 3:58 PM
    Moderator

All replies

  • Open One Care, press the subscribe or activate button, enter the Live ID and password used to purchase your subscription when prompted to enter a Live ID. When you enter the Live ID your subscription should be recognized and One Care will activate.

     

    Sunday, May 4, 2008 3:58 PM
    Moderator
  • It can normally take up to 24 hours to reflect the updated subscription status after renewal. However, some people have reported that they have experienced delays of days to weeks on one or more PCs in their subscription. You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, May 5, 2008 2:31 PM
    Moderator