After Windows Update 10/4/2010 my copy of Windows 7 Home Premium is suddenly not valid RRS feed

  • Question

  • Evening of 10/4/10 Windows did an automatic update. Now I'm suddenly not genuine? Why are so many people having this issue and how do I fix it?
    Saturday, October 9, 2010 4:59 PM


All replies

  • To help us analyze and troubleshoot a   non-genuine notification  issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the   Continue   button, then click on the  Copy  button and  Paste  the report into your post, along with your question. 

    Thank you!

    Carey Frisch
    Saturday, October 9, 2010 5:31 PM
  • Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R8RPW-MW6QM-GTPWM
    Windows Product Key Hash: bxx8pVKegufrAUmrUkXNHzAFBtw=
    Windows Product ID: 00359-OEM-8702065-97216
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {96DE20C3-9305-442A-A3CE-29D66BCDAAEC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{96DE20C3-9305-442A-A3CE-29D66BCDAAEC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GTPWM</PKey><PID>00359-OEM-8702065-97216</PID><PIDType>3</PIDType><SID>S-1-5-21-3233943825-60969283-1607551928</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA785GMT-UD2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20091130000000.000000+000</Date></BIOS><HWID>13B80600010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:9:2010 11:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PTLTD         POWERNOW
      TAMG            GBT           GBT   B0

    Saturday, October 9, 2010 8:29 PM
  • If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc


    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc


    Carey Frisch
    Saturday, October 9, 2010 8:57 PM
  • What? that brings up a Dos-type window. Most everything works in Windows 7, as far as I can tell. I'm just sick of these messages telling my copy of Windows 7 is not genuine.
    Saturday, October 9, 2010 10:32 PM
  • "kmiller181" wrote in message news:b80ea7f9-28ac-4450-b458-3bd234690b8c...
    What? that brings up a Dos-type window. Most everything works in Windows 7, as far as I can tell. I'm just sick of these messages telling my copy of Windows 7 is not genuine.

    Yes - that's the whole point of Carey's advice!
    You may have disabled the Software Licensing Service - without which validation cannot proceed, and Windows interprets this as an attack on the licensing system, and flags it as non-genuine.
    If you haven't disabled the service, then something has prevented it from starting - and following Carey's advice should either start the service, or produce an error message which will allow diagnosis.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 10, 2010 8:25 AM
  • It says The service name is invalid.
    Monday, October 11, 2010 7:04 PM
  • Hello, kmiller181

    A small correction, instead of running the net start slsvc command, run the following: net start sppsvc

    That should start the Software Protection Service that is needed.

    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Monday, October 11, 2010 7:52 PM
  • Yes, the net start slsvc command only works in Vista.  The corresponding command in Windows 7 is net start sppsvc .


    If using this command doesn't resolve the issue, I recommend contacting support at one of the below URLs:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4   

    Outside North America:

    Thank you,

    Darin MS
    Monday, October 11, 2010 8:04 PM
  • Now it says the requested service has already been started.
    Monday, October 11, 2010 8:12 PM
  • Hello kmiller181,

    Post a fresh report.

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    Sunday, October 17, 2010 1:44 AM
  • Kmiller, as I suggested in that other thread, if you are still having problems, unmark this one as answered and as Dan says, submit a fresh report.
    Sunday, October 17, 2010 2:21 PM