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VirTool:WinNT/Cutwail.gen!E RRS feed

  • Question

  • why is there NO help posted anywhere on this malware? All i see is a generic email directing you to a complex process of customer service. Doesnt Microsoft KNOW what this is and how to fix it? I cant be the only one to purchase Onecare and then get the very ____ that they say they prevent. Ridiculous.
    Friday, April 17, 2009 3:06 PM

Answers

  • The reason you are sent to support if OneCare fails to detect or remove a threat is so that support can help you remove the virus and so that data about the virus can be collected and submitted to the anit-malware team.
    No antivirus solution will block all malware. Stopping and removing malware is a never ending battle as the malware writers design their wares to elude detection and to be very difficult to remove when it is detected.

    The FAQ post for how to reach support may seem convoluted, but the process is pretty straightforward if you are a subscriber.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90



    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 17, 2009 3:17 PM
    Moderator