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My system seems slow to start and shut down - can you please help? I've included the results of running the Diagnostic Tool. RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KPMJM-8F2PB-T9VBB
    Windows Product Key Hash: YabA3rTjFl8PxUpgxiyUIRYjp3E=
    Windows Product ID: 55274-009-6244804-22240
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C1BD170C-85BE-42BC-BAF2-2249E704BFB9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1BD170C-85BE-42BC-BAF2-2249E704BFB9}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T9VBB</PKey><PID>55274-009-6244804-22240</PID><PIDType>5</PIDType><SID>S-1-5-21-299502267-854245398-1426867875</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8367-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040707000000.000000+000</Date></BIOS><HWID>2F903C1F0184207B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BA7B8DA9A0D95D8</Val><Hash>B8G/WypkJUsC8PsjR72aVnPVLcQ=</Hash><Pid>70145-748-0300882-57443</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B9A7:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, October 12, 2009 9:07 PM

Answers

  • Hello Robbo123,

    According to the mgadiag report you posted, your installations of retail licenses for both Windows XP Pro and Office Professional 2003 are Genuine. :-)

    Unfortunately, that is the extent of the assistance we can give you here at the Windows/Office Genuine Advantage forum.

    If you think your system might be suffering from a malware attack, a better place to post for help regarding malware removal would be a forum dedicated to such.  Here's one example:
    http://www.malwarebytes.org/forums/

    You can also get support from Microsoft ranging from the malicious software removal tool, to a free online scanner, to support help at 1 (866) PCSAFETY (727-2338):  http://www.microsoft.com/security/malwareremove/default.aspx

    Good Luck getting to the bottom of your issue!  :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 13, 2009 12:42 AM