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My product key is not valid for this region RRS feed

  • Question

  • Hi Everybody

    I have the same problem as a lot of people at the moment. I had problems with my laptop and could not find my original disc. I bought an XP disc off the internet and installed it with the product key provided.

    Unfortunately when I came to validate, I got the Product key not valid.

    I ran the Diagnostic tool, results below. What I dont understand is the Product key it says is invalid is not the one I had typed in.

    Any help appreciated

    Regards John


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23421
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {188EB006-994C-4085-965D-BFBD91932AB9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{188EB006-994C-4085-965D-BFBD91932AB9}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23421</PID><PIDType>1</PIDType><SID>S-1-5-21-1606980848-1659004503-725345543</SID><SYSTEM><Manufacturer>DIXONSXP                        </Manufacturer><Model>DIXONSXP                        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>D3B11                           </Version><SMBIOSVersion major="2" minor="4"/><Date>20070316000000.000000+000</Date></BIOS><HWID>0C2837AF0184C07E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>  <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13BC7:Dixons Stores Group
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, July 30, 2009 5:25 PM

Answers

  • Hello JSoapy0,

      If the key that came with your software is not the same as the key being shown in the Diagnostic Report, I recommend that you switch to the key that came with the software.  You can try to do that using the Product Key Update Tool (http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx) but if the tool does not work (for any reason) the only other option is to reinstall XP using the key that came with the software.

      Note: We have seen Pirated Software that when you install it, it automaticly places a Invalid VLK into the XP install and the product Key that came in the packaging with the software is just a bunch of random number that won't be accepted.

      If the Product Key that came in the packaging with the software is either not accepted or also comes up as non-genuine, contact the person or company that sold you the software and demand the Genuine Microsoft Software, that you paid for. I also encourage you to submit a Piracy Report at http://microsoft.com/piracy 

    Thank you,
    Darin MS 
    Friday, July 31, 2009 4:31 PM

All replies

  • Hello JSoapy0,

      If the key that came with your software is not the same as the key being shown in the Diagnostic Report, I recommend that you switch to the key that came with the software.  You can try to do that using the Product Key Update Tool (http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx) but if the tool does not work (for any reason) the only other option is to reinstall XP using the key that came with the software.

      Note: We have seen Pirated Software that when you install it, it automaticly places a Invalid VLK into the XP install and the product Key that came in the packaging with the software is just a bunch of random number that won't be accepted.

      If the Product Key that came in the packaging with the software is either not accepted or also comes up as non-genuine, contact the person or company that sold you the software and demand the Genuine Microsoft Software, that you paid for. I also encourage you to submit a Piracy Report at http://microsoft.com/piracy 

    Thank you,
    Darin MS 
    Friday, July 31, 2009 4:31 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23321
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {FD3B8EA6-7663-4DC4-AEFA-A8C8D15D172A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FD3B8EA6-7663-4DC4-AEFA-A8C8D15D172A}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23321</PID><PIDType>1</PIDType><SID>S-1-5-21-1454471165-1035525444-1801674531</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20051008000000.000000+000</Date></BIOS><HWID>A8FF34270184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17570</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, September 9, 2009 12:17 PM
  • Hello danvino,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original key holder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, Microsoft may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its Volume Licensing Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therefore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation. 

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP purchased in retail packaging will have the CoA on the retail package box top, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here: 
    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    You also have a problem with your installation of Office.

    Here is a snippet of the report that pertains to Office:
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1



    Regarding your installation of Microsoft Office XP with Front Page, it is also a blocked Volume Licensing installation that was likely blocked due to such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, Microsoft may have blocked the key if it notices a pattern of misuse, i.e., more installations of Office using that key than authorized.  Volume Licensing copies of Office XP are not to be sold to individual consumers, as the use of these licenses is subject to a Volume Licensing Agreement that can be limited  or cancelled at any time, thus leaving the consumer "high and dry" without the software they paid for.  If you purchased this copy of Office XP with Front Page thinking it was a retail copy authorized to be sold to individual consumers, you may be a victim of software counterfeiting.  If so, you will want to return it to the place of purchase and demand the retail software you paid for, or a refund of your money.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 9, 2009 2:25 PM