Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
An OEM Version of Windows 7 after 1 year is telling me it is not genuine RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    It started after running AVG PC Cleaner.  They of course say that thier software doesn't do that :)  Here are the diagnostics...help please

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5AA02DDB-1AC5-4E6E-B019-6E0DE4537F2E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5AA02DDB-1AC5-4E6E-B019-6E0DE4537F2E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-306104280-772018430-2504834750</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio Slim 540s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20090825000000.000000+000</Date></BIOS><HWID>D5BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8C7AFC6262D2720</Val><Hash>jfo6FTfLiOpFTQVURDOO3VCtUyM=</Hash><Pid>81602-912-3868287-68891</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.
    Error: 0x80070003

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:15:2011 05:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070003
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAonYUNUKWhDR0lEa80AvkeXi32Gwm2KDCTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082509  APIC1243
      FACP   082509  FACP1243
      HPET   082509  OEMHPET
      MCFG   082509  OEMMCFG
      SLIC   DELL    AS09  
      OEMB   082509  OEMB1243
      GSCI   082509  GMCHSCI
      SSDT   DpgPmm  CpuPm

     

    Saturday, April 23, 2011 1:37 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    No further reply from the Original Poster.

    Issue is assumed to be resolved.

     

    (Not sure what post resolved the issue so I am marking this post as the answer. If itim25 returns, please mark the post that actually resolved the issue or post a description of what did provide the resolution)

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, April 28, 2011 10:01 PM
    Thursday, April 28, 2011 10:01 PM

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    Restore to a System Restore point prior to using the cleaner. 

    Few here will recommend ever using a registry cleaner.  It is an old habit from Win 95 days when saving a few kilobytes by compacting the registry actually meant something.  But that was the DOS-based Windows days.  Such usage in the NT-based Windows days is not helpful.  The entries that get cleaned are unused entries that don't interfere anyway.  The registry is a database and unused records make no difference.  Registry cleaners are not repair tools.  Just cleaners.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, April 23, 2011 1:46 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote
    "itim25" wrote in message news:09d605dc-9d99-4369-a85c-48b038dd226b...

    It started after running AVG PC Cleaner.  They of course say that thier software doesn't do that :)  Here are the diagnostics...help please

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.

     

    Interesting error message that - 'Path not found'  - this usually means that the Software Protection Service has been messed with
     
    In addition to Colin's advice, please check the following details :-
     
    1) In the Services management console, please check that the Software Protection Service is enabled, and set to Automatic (delayed Start) - and that the file location is C:\Windows\System32\sppsvc.exe
    2) Check that the file sppsvc.exe actually exists in that location.
     

     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 2:20 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks for the insights.  This happened several months ago.  I won't go into the reasons I ran AVG PC Tuneup. It may not even be related, just coincidence.  I just now am dealing with trying to get this issue fixed as I am not getting updates that I need.  First thing I did was a try a restore point.  For whatever reason there were none.  I will deal with that later but thanks for throwing it out as an option.  Noel - the file appears to be in the System32 directory.  When I go to the Services Mangement console I see that the service is stopped - all settings are as you suggest they shold be.  When I try to start the service it brings back an error message Error 3: The system cannnot find the path specified.  The Log on tab is set to "This Account - Network Service"  Not sure what that should be set to.  The registry under Local Settings has this path -  

    @%SystemRoot%\system32\sppsvc.exe,-100

    There are other areas of the registry that have this path -

    %windir%\system32\sppsvc.exe

    I know about enough to be dangerous with the registry but these appear to be correct.  There is likely some small thing that is causing this.  Thanks for any assistance in sorting this out.

    Tim

    Saturday, April 23, 2011 3:27 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "itim25" wrote in message news:541db3a0-eae6-4bac-89fd-589a967cd3a4...

    Thanks for the insights.  This happened several months ago.  I won't go into the reasons I ran AVG PC Tuneup. It may not even be related, just coincidence.  I just now am dealing with trying to get this issue fixed as I am not getting updates that I need.  First thing I did was a try a restore point.  For whatever reason there were none.  I will deal with that later but thanks for throwing it out as an option.  Noel - the file appears to be in the System32 directory.  When I go to the Services Mangement console I see that the service is stopped - all settings are as you suggest they shold be.  When I try to start the service it brings back an error message Error 3: The system cannnot find the path specified.  The Log on tab is set to "This Account - Network Service"  Not sure what that should be set to.  The registry under Local Settings has this path -  

    @%SystemRoot%\system32\sppsvc.exe,-100

    There are other areas of the registry that have this path -

    %windir%\system32\sppsvc.exe

    I know about enough to be dangerous with the registry but these appear to be correct.  There is likely some small thing that is causing this.  Thanks for any assistance in sorting this out.

    Tim


    Let's leave the registry alone for the moment  - there are ways of doing what we need to without directly touching it, I hope :)
     
    Please open a Command Prompt window and use the following commands....
     
    sc qc sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc
     
    copy and paste the results into your response.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 4:23 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    "itim25" wrote in message news:541db3a0-eae6-4bac-89fd-589a967cd3a4...

    Thanks for the insights.  This happened several months ago.  I won't go into the reasons I ran AVG PC Tuneup. It may not even be related, just coincidence.  I just now am dealing with trying to get this issue fixed as I am not getting updates that I need.  First thing I did was a try a restore point.  For whatever reason there were none.  I will deal with that later but thanks for throwing it out as an option.  Noel - the file appears to be in the System32 directory.  When I go to the Services Mangement console I see that the service is stopped - all settings are as you suggest they shold be.  When I try to start the service it brings back an error message Error 3: The system cannnot find the path specified.  The Log on tab is set to "This Account - Network Service"  Not sure what that should be set to.  The registry under Local Settings has this path -  

    @%SystemRoot%\system32\sppsvc.exe,-100

    There are other areas of the registry that have this path -

    %windir%\system32\sppsvc.exe

    I know about enough to be dangerous with the registry but these appear to be correct.  There is likely some small thing that is causing this.  Thanks for any assistance in sorting this out.

    Tim


    Let's leave the registry alone for the moment  - there are ways of doing what we need to without directly touching it, I hope :)
     
    Please open a Command Prompt window and use the following commands....
     
    sc qc sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc
     
    copy and paste the results into your response.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 4:31 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Here are the results...

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Tim>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   :
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\Tim>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\Tim>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\Tim>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Tim>

    Saturday, April 23, 2011 4:36 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "itim25" wrote in message news:662479a3-0314-4f77-87a7-54429afa4b7a...

    Here are the results...

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Tim>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   :
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\Tim>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\Tim>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\Tim>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Tim>


    Interesting - there are two significant changes from what I'd consider normal there.
     
    Possibly the easiest way to deal with the problem is going to be to remove the service completely and then reinstall it.
     
    Because this does things outside the remit of this forum - and because I don't want to spread it around too much yet (I've only done this in testing, and with two other clients) I'd rather not post instructions in public.
    If you're prepared to take the (hopefully minimal) risk, then please email me at ngsATcrashfixpcDOTcoDOTuk (make the obvious changes) an we'll proceed off-forum.
    If you'd rather go through MS Support, then that's fine by me.
     
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 5:29 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks. I sent you an email to the address mentioned.  Let me know if you did not receive.  Both Microsoft and Dell support were useless, Microsoft more so than Dell - at least Dell tried to resolve it.  Microsoft simply said "Nothing we can do," "Call Dell."  I already did and they said to restore fro the factory defaults.  MS then said then do that....urrrrrgggghhhh.  I am not certain why they have Win 7 only able to completely reinstall and wipe out your hard drive.  XP could simply rewrite the system files if there was a problem and leave your data intact. 

    So if you have a solution that might work I will go with it as I am going to lose the hard drive anyway and will have to go through the restore of all my data.  If this keeps me from that then great - I'll take the risk.

    Look forward to hearing from you.

    Tim 

    Sunday, April 24, 2011 4:42 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "itim25" wrote in message news:74991bd9-6771-4bbf-9db1-84580fe78912...

    Thanks. I sent you an email to the address mentioned.  Let me know if you did not receive.  Both Microsoft and Dell support were useless, Microsoft more so than Dell - at least Dell tried to resolve it.  Microsoft simply said "Nothing we can do," "Call Dell."  I already did and they said to restore fro the factory defaults.  MS then said then do that....urrrrrgggghhhh.  I am not certain why they have Win 7 only able to completely reinstall and wipe out your hard drive.  XP could simply rewrite the system files if there was a problem and leave your data intact. 

    So if you have a solution that might work I will go with it as I am going to lose the hard drive anyway and will have to go through the restore of all my data.  If this keeps me from that then great - I'll take the risk.

    Look forward to hearing from you.

    Tim 


    Win 7  can also rewrite the  files under the same conditions that XP could - it's simply not advertised as well :(
     
    Did you not get the two emails I sent you?

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 24, 2011 6:20 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    No further reply from the Original Poster.

    Issue is assumed to be resolved.

     

    (Not sure what post resolved the issue so I am marking this post as the answer. If itim25 returns, please mark the post that actually resolved the issue or post a description of what did provide the resolution)

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, April 28, 2011 10:01 PM
    Thursday, April 28, 2011 10:01 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Darin Smith MS" wrote in message news:694a1f24-aebd-4408-8e3c-f5650ebe58e5...

    No further reply from the Original Poster.

    Issue is assumed to be resolved.

     

    (Not sure what post resolved the issue so I am marking this post as the answer. If itim25 returns, please mark the post that actually resolved the issue or post a description of what did provide the resolution)

     

    Thank you,

    Darin MS

    The issue is still in process - a simple reinstall of the SPPSVC did not work  - and there appear to be other issues as well.
    Stand by for updates :)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 28, 2011 10:31 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Noel D Paton" wrote in message news:26f22f18-6bbc-4ec8-9bcd-c6db252100da...
    "Darin Smith MS" wrote in message news:694a1f24-aebd-4408-8e3c-f5650ebe58e5...

    No further reply from the Original Poster.

    Issue is assumed to be resolved.

     

    (Not sure what post resolved the issue so I am marking this post as the answer. If itim25 returns, please mark the post that actually resolved the issue or post a description of what did provide the resolution)

     

    Thank you,

    Darin MS

    The issue is still in process - a simple reinstall of the SPPSVC did not work  - and there appear to be other issues as well.
    Stand by for updates :)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    SPPSVC reinstalled, and the VSS reinstalled appears to have fixed it - but I've not had confirmation  (or denial) from the OP :(
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 4, 2011 11:59 AM
    Moderator