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Where is the product key? Need to add a computer to circle RRS feed

  • Question

  •  

    I want to add a computer to my circle, but it keeps asking for the product key.  Where can I find it?
    Friday, October 24, 2008 12:03 AM

Answers

  •  bobijmac wrote:

     

    I want to add a computer to my circle, but it keeps asking for the product key.  Where can I find it?

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

    Thursday, October 30, 2008 5:22 PM
    Moderator

All replies

  • The key info should be on or near a bar code label, either on the outside of the box or inside it somewhere.

    Friday, October 24, 2008 3:23 AM
  • I downloaded it 10 months ago from the internet.  there is no box or bar code label.

     

    Friday, October 24, 2008 8:13 PM
  •  bobijmac wrote:

     

    I want to add a computer to my circle, but it keeps asking for the product key.  Where can I find it?

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

    Thursday, October 30, 2008 5:22 PM
    Moderator