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my last five digets match for authenticy RRS feed

  • General discussion

  • i was asked if my last five digets match in regards to validate my product  key, it does what is my next move?
    Monday, April 2, 2007 2:28 PM

All replies

  • Butch Brady,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, April 2, 2007 3:40 PM
  • Hi Butch,

     

      We have no way of knowing what your issue is and therefore can not provide a relevent answer to your question. Please follow Dan's post as well as provide a description of your issue.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

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    Tuesday, April 3, 2007 11:30 PM