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XP Home Registration Key Not Working RRS feed

  • Question

  • My parents purchased a computer a year or so ago and it came with XP Home on it.  No OS disks were included, but it did have the green license sticker on the side of the case.  Recently, the computer crashed and they asked me to reinstall XP for them.

    I created a Windows XP Home SP3 install disk from a MSDN subscription and installed it this weekend.  During the install, however, it would not accept the registration key for XP home that was on the side of their machine.  I double checked and both the installation and the registration are for XP Home.

    I am just curious why this is not working and how I can go about getting the install registered and activated.  Thank you.

    Monday, June 15, 2009 3:47 PM

Answers

  • Morning Thansenite,


    As Dan previously mentioned the best option is to contact Dell Technical Support and request them to mail the Recovery Media to you. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. Thank you again for contacting us here in the Windows Genuine Advantage (WGA) program forum.





    Welcome To Dell Support

    Phone Number:  (800) 624-9896
     
    http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1




    Take care,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 4:55 PM
    Monday, June 15, 2009 4:55 PM

All replies

  • Hello THansenite,

    The bits from your MSDN subscription are full retail bits.  In order to use the Product Key (PK) on the Certificate of Authenticity (CoA) affixed to the computer case, you need to use a CD from the systembuilder/OEM/small manufacturer channel.

    If computer has a Windows license from a major manufacturer (the CoA will have the computer manufacturer printed on the second line under the product name), your best option is to contact the manufacturer to order a replacement recovery disc.  They are usually available for a nominal charge.

    Many major manufacturer computers have a hidden partition from which you can do a clean installation of Windows without the use of recovery discs.  Check at the support site for this make and model.

    If the computer is a locally built "clone" computer, the computer will have a license from a systembuilder/OEM/small manufacturer (the CoA will have the words "OEM Product" or "OEM Software" printed on it under the product name).  You can order a replacement Windows CD for this type of license.  See this MS KB:  http://support.microsoft.com/kb/326246 and scroll down to the section "Media replacement for users of system builders' computers."  Choose the link for your region.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 15, 2009 3:58 PM
  • Is there a way I can purchase a license key that will work with this install as opposed to reinstalling XP yet again?  It is a Dell computer, but they did not provide the OS disks.  The MSDN image was from a coworker but since I had my own license key, I assumed it would work.  I don't want to use up his key so can I get my own key to work with this install?  Thanks again.
    Monday, June 15, 2009 4:04 PM
  • Hello THansenite,

    If you want to use the MSDN CD image, you will need a Product Key for a Full Retail License for XP Home.

    Because XP is no longer being distrubuted by Microsoft thru retail or thru OEM channels, this is going to be a little bit sticky.  Here are some possibilities:

    1.  Call around to local small computer stores to see if they have any full retail copies of XP Home left in stock.  (I doubt if any major chain stores would have copies left.)

    2.  Check well established major online retailers to see if they have any full retail copies of XP Home left.  (Be VERY careful about where you buy online, there's so much bogus software out there it's not even funny.)

    3.  You *might* be able to order a genuine Product Key from Microsoft under the WGA program, but I can't say for sure.  Go to this page and call the localized phone number at the bottom to see if you can order a WGA Kit:  http://www.microsoft.com/genuine/selfhelp/OrderHelp.aspx?displaylang=en

    Good Luck and post back to let us know how you make out!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 15, 2009 4:44 PM
  • Morning Thansenite,


    As Dan previously mentioned the best option is to contact Dell Technical Support and request them to mail the Recovery Media to you. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    I have included their contact information here for your convenience. Thank you again for contacting us here in the Windows Genuine Advantage (WGA) program forum.





    Welcome To Dell Support

    Phone Number:  (800) 624-9896
     
    http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1




    Take care,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 4:55 PM
    Monday, June 15, 2009 4:55 PM