Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
This Copy of Windows is not genuine - Message RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    A Gateway desktop... 4 Dual code, 6GB memory...
    Runing Windows 7 Ultimate since 2009.
    As soon as I purchased this machine and got it home, I did an anytime upgrade from the Microsoft store to Windows 7 Ultimate. The recipt is locked up in my MS Outlook which will not open now.

    Summary;
    A few days ago Windows Security Essientals reported 3 Trojans and I requested it remove them. I think it removed them as I requested. I Rebooted. Now it keeps telling me that it has to run chkdsk everytime I reboot. I Followed all the instructions to correct this issue. (Ran chkdsk /R /X; Checked registry entry for boot)

    Ran Symantec's web based virus detection and it locked up for 3 hours on one file. (Sorry - I did not write down the file name). A storm made us lose power, when it rebooted it now says my PC says that "This copy of Windows is not genuine". I have ran (on a elevated cmd.exe) SFC /scannow. It reported it fixed corrupted files - open CBS.log. When I try to open it, it tells me I do not have privledges to open.  I tried to "Change product key" and it reported an error.

    MGAD Tool Results;

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7K3Y8-9MR79-6CJVC
    Windows Product Key Hash: 8NZrwsdXDNBDatKSSwVRolNy+TM=
    Windows Product ID: 00426-967-1268684-85071
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C40E6ACF-EAF9-4A23-8A66-889E7401E749}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C40E6ACF-EAF9-4A23-8A66-889E7401E749}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJVC</PKey><PID>00426-967-1268684-85071</PID><PIDType>5</PIDType><SID>S-1-5-21-3350699275-1671434936-353117380</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5678</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A7399NG2.108</Version><SMBIOSVersion major="2" minor="5"/><Date>20080528000000.000000+000</Date></BIOS><HWID>951D0800010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:27:2012 15:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   052808  APIC1120
      FACP   052808  FACP1120
      HPET   052808  OEMHPET0
      MCFG   052808  OEMMCFG
      WDRT   052808  NV-WDRT
      SLIC   GATEWA  SYSTEM 
      OEMB   052808  OEMB1120
      NVHD   052808  NVHDCP
      AWMI   052808  OEMB1120

    Thursday, January 17, 2013 1:53 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    This is a very unusual error - and I'm not sure exactly which service it's referring to, since the more common services give rise to a very different error message if they cannot start.

    Please open an Elevated Command Prompt, and run the following commands....

    SC QUERYEX SPPSVC
SC QUERYEX SPPUINOTIFY
SC QUERYEX TRUSTEDINSTALLER
SC QUERYEX WMIACPI
SC QUERYEX VSS 
NET START SPPSVC
NET START SPPUINOTIFY
NET START TRUSTEDINSTALLER
NET START WMIACPI
NET SATART VSS
NET START EVENTLOG
NET START EVENTSYSTEM

    post the results.

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 18, 2013 11:54 AM
    Moderator