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how do i get this microsoft genuine advantage thing off my pc RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23143
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: 8e217b52-732f-42cf-9621-42fa19c15f1c
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8e217b52-732f-42cf-9621-42fa19c15f1c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23143</PID><PIDType>1</PIDType><SID>S-1-5-21-1417001333-343818398-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 06</Manufacturer><Model>DF237A-ABA 505W</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.05</Version><SMBIOSVersion major="2" minor="3"/><Date>20021218******.******+***</Date></BIOS><HWID>2F293F4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, May 16, 2007 10:38 PM

Answers

  • Hello Tmack,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.

     

     

    WGA Data-->
    Validation Status: Blocked VLK
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft


     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.

     

    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.

     

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

     

    Thursday, May 17, 2007 12:44 AM
  • Tmack123,

    Right now, your HP computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that over four dozen other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses are Upgrade Licenses only and cannot be sued as original or base licenses on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read HP, HPQ, or Hewlett-Packard.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Luckily, the solution to your XP problem is simple.  Use the recovery solution supplied by HP to replace the nongenuine installation of XP Pro with the genuine original installation of XP which was on your computer when you purchased it new.  The edition of XP that came on the computer will be printed on the Certificate of Authenticity affixed to the computer's case/chassis.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If you do not have the Recovery CD supplied by HP, you can order Recovery CDs for many HP models directly from HP.  If Recovery CDs are not available from HP, try http://www.restoredisks.com

    Thursday, May 17, 2007 8:57 PM
  • Please contact Hewlett Packard customer service @ (800) 474-6836 and establish a service request (SR).  The CS agent will ask for the S/N of the machine, credit card number and address where to send the Recovery Software.  The cost for the recovery software is $28-30 dollars and isn't covered under their existing warrantee. 1-(800) 474-6836

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Friday, May 18, 2007 8:26 PM

All replies

  • Hello Tmack,

     

    Thank you for posting your diagnostic information and posting on the thread. Diagnostic results help our team find resolutions. I have extracted a portion of your diagnostic results to review with you.

     

     

    WGA Data-->
    Validation Status: Blocked VLK
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft


     

    I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.


    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of XP Pro is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

     

    The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.

     

    Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.

     

    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you
    Stephen Holm
    WGA Forum Manager

     

    Thursday, May 17, 2007 12:44 AM
  • Tmack123,

    Right now, your HP computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that over four dozen other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses are Upgrade Licenses only and cannot be sued as original or base licenses on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read HP, HPQ, or Hewlett-Packard.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Luckily, the solution to your XP problem is simple.  Use the recovery solution supplied by HP to replace the nongenuine installation of XP Pro with the genuine original installation of XP which was on your computer when you purchased it new.  The edition of XP that came on the computer will be printed on the Certificate of Authenticity affixed to the computer's case/chassis.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If you do not have the Recovery CD supplied by HP, you can order Recovery CDs for many HP models directly from HP.  If Recovery CDs are not available from HP, try http://www.restoredisks.com

    Thursday, May 17, 2007 8:57 PM
  • Please contact Hewlett Packard customer service @ (800) 474-6836 and establish a service request (SR).  The CS agent will ask for the S/N of the machine, credit card number and address where to send the Recovery Software.  The cost for the recovery software is $28-30 dollars and isn't covered under their existing warrantee. 1-(800) 474-6836

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Friday, May 18, 2007 8:26 PM