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how we can handle SLA by case priorities in CRM 2011/2013 ? RRS feed

  • Question

  • Hi all,

    Can anyone please provide solution for tracking of cases by priorities (High, Normal, Low)?

    Thanks!!

    Monday, January 6, 2014 7:08 AM

All replies

  • Hello,

    If I'm not wrong Case OutOfBox has priority field. Recheck following screenshot:


    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Monday, January 6, 2014 12:43 PM
    Moderator