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how we can handle SLA by case priorities in CRM 2011/2013 ? RRS feed

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    Hi all,

    Can anyone please provide solution for tracking of cases by priorities (High, Normal, Low)?

    Thanks!!

    Monday, January 6, 2014 7:08 AM

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    Hello,

    If I'm not wrong Case OutOfBox has priority field. Recheck following screenshot:

    Dynamics CRM MVP/ Technical Evangelist at SlickData LLC
    My blog

    Monday, January 6, 2014 12:43 PM
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