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Error during configuring the CRM 2011 for Microsoft Office Outlook 2013 (Initialize MapiStore) RRS feed

  • Question

  • This is a CRM2011 on-premise. We just upgraded it from CRM 4.0 (in-place upgrade).  After the upgrade we are able to access the CRM site, and view the data. However, when we try to configure the CRM2011 for outlook, it threw error (unable to process the request....). The log info is listed below.  We are able to connect the the server, and find the organization. The error appeared the around 50% of the progress bar for configuring the CRM for outlook.  Do you have idea what the problem it could be? I tried all the suggestion I googled, none of them works. Please help.

    Thank you very much.

     Sam Luo



    15:49:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer

    15:49:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown

    17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm._addButton_Click
    17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
    17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    17:34:35|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    17:34:35|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    17:34:40|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    17:34:40|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    17:34:43|   Info| Fill organization comboBox with server information.
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    17:34:45|   Info| Action type : Add.
    17:34:45|   Info| Add GlobalRepositoryConfigurator.
    17:34:45|   Info| Add AddinConfigurator.
    17:34:45|   Info| Add OrganizationRepositoryConfigurator.
    17:34:45|   Info| Add PrimaryConfigurator.
    17:34:45|   Info| Add OutlookConfigurator.
    17:34:45|   Info| Add FinalConfiguratorConfigurator.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    17:34:45|   Info| Get action list.
    17:34:45|   Info| Get action total progress : 55.
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
    17:34:45|   Info| Action command type : Add.
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    17:34:45|   Info| Deleted user application files.
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    17:34:45|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    17:34:45|   Info| Set default settings to client configuration.
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    17:34:45|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
    17:34:45|   Info| ASP Net install path : C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    17:34:45|   Info| Created Crm allow list key.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    17:34:45|   Info| Set laptop client registry key values.
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    17:34:45|   Info| No extended chars in http://itovmw138t/crmtst/XRMServices/2011/Organization.svc were found. No need for short naming.
    17:34:45|   Info| Set platform root registry keys.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    17:34:45|   Info| Set platform root key value.
    17:34:45|   Info| Set user id registry key.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    17:34:45|   Info| Set configuration registry key values.
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    17:34:45|   Info| Added SQM registry keys.
    17:34:45|   Info| Added SQM queue directory.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    17:34:45|   Info| Added SQM registry key values and directory.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    17:34:45|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    17:34:45|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:45|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:45|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:45|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    17:34:45|   Info| Registered the form region for IPM.Note in Office registry hive.
    17:34:45|   Info| Registered the form region for IPM.Appointment in Office registry hive.
    17:34:45|   Info| Registered the form region for CRM.Task in Office registry hive.
    17:34:45|   Info| Registered the form region for CRM.Contact in Office registry hive.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    17:34:45|   Info| Created Crm integrate key.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    17:34:45|   Info| Set org-based registry values.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    17:34:45|   Info| Set Primary Org values.
    17:34:45|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
    17:34:45|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    17:34:46|   Info| Logon mapi store
    17:34:46|   Info| Logon admin service
    17:34:46|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    17:34:46|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:34:46|   Info| Query all rows in msg service table
    17:34:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    17:34:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    17:34:46|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    17:34:46|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
    17:34:50|  Error| Exception : Server was unable to process request.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
       at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
    17:34:50|  Error| Exception : Server was unable to process request. 
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    17:34:54|   Info| Delete org-based registry keys.
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    17:34:54|   Info| Remove org-based registry values.
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    17:34:54|   Info| Removed the form region for IPM.Note in Office registry hive.
    17:34:54|   Info| Removed the form region for IPM.Appointment in Office registry hive.
    17:34:54|   Info| Removed the form region for CRM.Task in Office registry hive.
    17:34:54|   Info| Removed the form region for CRM.Contact in Office registry hive.
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    17:34:54|   Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    17:34:54|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:54|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:54|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:54|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    17:34:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    17:34:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    17:34:55|   Info| Stopped application hoster.
    17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    17:34:55|   Info| Deleted Application hoster registry value.
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    17:34:55|   Info| Removed application hoster settings.
    17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    17:34:55|   Info| Deleted user application files.
    17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    17:34:55|   Info| Removed SQM registry keys.
    17:34:55|   Info| Removed SQM queue directory.
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    17:34:55|   Info| Removed SQM registry key values and directory.
    17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    17:34:55|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    17:34:55|   Info| Deleted Crm allow list key.
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    17:34:55|   Info| Removed Laptop client registry keys.
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    17:34:55|   Info| Removed Crm client registry keys.
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    17:34:55|  Error| Failed to configure Microsoft Dynamics CRM for Outlook with crmtst.
    17:34:55|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    17:34:55|  Error| Exception : Cannot configure the organization for Microsoft Dynamics CRM for Outlook. Try to configure the organization again. If the problem persists, contact your system administrator.    at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)
    • Edited by SamLuo001 Friday, April 18, 2014 10:40 AM
    Friday, April 18, 2014 10:39 AM

All replies

  • Check if you have sql ce 4.0 before you install or not.

    If yes, delete it.

    Try to uninstall CRM Outlook client, and reinstall again.

    1. Uninstall sql server compact 3.5
    2. Then, please download the latest version of CRM outlook client from this link, fully un-install CRM outlook client and reinstall it from this link:

    http://www.microsoft.com/en-us/download/details.aspx?id=27821

    ==How to fully uninstall CRM Outlook client==

    - Removed CRM form the Program and Features.

    - Delete Microsoft Dynamics CRM folder from C:\program files.

    - Deleted MSCRM folder from C:\Users\Your username\AppData\local\Microsoft\MSCRM

    - Performed similar step for C:\Users\Your username\AppData\local\Microsoft\MSCRM and deleted MSCRM folder if it exist.

    - Go to Run, type in regedit and press enter.

    - Click on HKEY_CURRENT_USER>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.

    - Click on HKEY_LOCAL_MACHINE>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.

    - Click on HKEY_USER>>Software>>Microsoft>>MSCRM. Delete all MSCRM related folder.

    Wilson

    Monday, April 28, 2014 7:07 AM