Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Scanner Stopped Functioning Since Win10 Installation RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Ever since Windows 10 was installed on my computer, I haven't been able to use my HP Officejet Pro 8625 for scanning.  This all-in-one printer was purchased in May 2015 and it was working beautifully until Windows 10 was installed. Did anyone have any suggestions how to address this issue? BTW, this is only one of the issues my wife and I have had with our computers, both upgraded from Windows 8.1 to Windows 10.
    Tuesday, September 1, 2015 7:49 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    I'd start by asking this question in the HP forums to see if anyone else is having problems. It's likely you need an updated driver for the printer.

    If you don't have any luck there, the general Win10 forums can be found here:

    Windows 10 forum on Microsoft Answers

    Good luck.

    • Edited by Mike Laughlin Tuesday, September 1, 2015 7:53 PM
    • Proposed as answer by Just Karl Tuesday, September 1, 2015 8:13 PM
    • Marked as answer by Just Karl Thursday, September 10, 2015 10:09 PM
    Tuesday, September 1, 2015 7:52 PM