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Live Mesh, Vista x64 - ATI Catalyst Drivers fail to install RRS feed

  • Question

  • Currently running Vista Ultimate x64 patched to latest, Mesh updated to latest, trying to install the latest (9.1) Catalyst drivers available from the AMD/ATI site.  Whether I run it using Admin privileges or not (my Vista User Account has admin privileges thanks to the Mesh requirement), and whether I try to install the complete Catalyst package or not, I always get the same error shortly after choosing "Install" from the setup program UI:

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: InstallManagerApp.exe
      Application Version: 3.0.708.0
      Application Timestamp: 496d5b4f
      Fault Module Name: MFC80U.DLL
      Fault Module Version: 8.0.50727.1833
      Fault Module Timestamp: 482bb4a2
      Exception Code: c0000005
      Exception Offset: 00000000000854ee
      OS Version: 6.0.6001.2.1.0.256.1
      Locale ID: 1033
      Additional Information 1: bfef
      Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
      Additional Information 3: bfef
      Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

    I have submitted a ticket to AMD/ATI, but haven't yet gotten anything more than the canned response.

    The drive has been scanned with Defender, AVG Anti-Virus, CHKDSK, and even SpinRite, and no errors are reported in any case.

    Anybody else seen this?  If not, I'll try removing Mesh to see if the mirror drivers are causing the trouble.

    Thursday, February 5, 2009 6:25 PM

Answers

  • I haven't heard of any similar reports of problems installing Video drivers with Live Mesh installed, but you can of course, uninstall Live Mesh, and then try the Driver update again. If it still fails, we can rule out Live Mesh as the cause.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, February 5, 2009 7:21 PM
    Moderator

All replies

  • I haven't heard of any similar reports of problems installing Video drivers with Live Mesh installed, but you can of course, uninstall Live Mesh, and then try the Driver update again. If it still fails, we can rule out Live Mesh as the cause.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, February 5, 2009 7:21 PM
    Moderator
  • I will attempt first thing in the morning, after Windows Home Server has made a backup.
    Thursday, February 5, 2009 9:05 PM
  • I look forward to your update.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, February 6, 2009 3:00 PM
    Moderator
  • Sorry I didn't get it done on Friday, but did get to it today.  The problem is not related to Mesh's mirror driver, as it occurs regardless of whether Mesh is running or not.

    The reason I thought Mesh might be involved is that I worked previously on a customer's machine that would BSOD in an ATI driver if Catalyst was installed, but not have that problem if the version that http://update.microsoft.com installed was used.  I only had short-term access to that machine, so I could not investigate deeply - I barely had time to restore the Norton Ghost backup I had prepared before the customer showed up for his machine.

    I am still awaiting a non-canned response from ATI/AMD.  Sigh.
    Monday, February 9, 2009 10:25 PM
  • Thanks for the update. I'd roll back to the signed driver from WU and leave it there until you hear from ATI. They do update the Catalyst package fairly regularly, so you may ahve encountered a bug in the current version.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, February 10, 2009 2:10 PM
    Moderator
  • I had the same problem ... i was not able to fix it at first...

    The install app from ati opens a window that gives an error. The ONLY way to fix it... that is to install or uninstall the ati drivers while this error persists is to do it WITHOUT displaying any setup windows and use the command line.

    So:

    Required step for both install and uninstall:

    Open an administrator command prompt:
    1. Start (windows button)
    2. Type "cmd" (or click Run and type "cmd") then right click and choose "Run as Administrator" (or just run if you are on XP)


    To uninstall existing drivers:
    3. Type "cd C:\Program Files\ATI\CIM\Bin64" or "cd C:\Program Files\ATI\CIM\Bin" (you are either 32 or 64 bit)
    4. Type "ATISetup.exe -Uninstall"

    To install new drivers:
    3. Download them from ati.
    4. Extract them somewhere.
    5. Type "cd ZZZZZZZZZZZZ\Bin64" or "cd ZZZZZZZZZZZZ\Bin" (you are either 32 or 64 bit) and ZZZZZZZZZZZZ is the folder you extracted.
    4. Type "ATISetup.exe -Install -output screen"


    Wait a little while... it wil take a couple of minutes to install or uninstall.

    have fun

    Tuesday, April 7, 2009 11:10 PM
  • Thank you basilmir for the solution.

    I have the same problem in the Windows 7 x64 with the Catalyst 9.10:

    Faulting application name: InstallManagerApp.exe, version: 3.0.745.0, time stamp: 0x4abd2f3f
    Faulting module name: MFC80U.DLL, version: 8.0.50727.1833, time stamp: 0x482bb4a2
    Exception code: 0xc0000005
    Fault offset: 0x00000000000854ee
    Faulting process id: 0x100c
    Faulting application start time: 0x01ca6309876468d6
    Faulting application path: C:\ATI\Support\9-10_vista64_win7_64_dd_ccc_wdm_enu\Driver\Bin64\InstallManagerApp.exe
    Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.1833_none_8442d417329336b1\MFC80U.DLL
    Report Id: cb300721-cefc-11de-bbe2-005056c00008
    Wednesday, November 11, 2009 8:20 PM
  • Fantastic post - thanks - was about to re-install OS as i couldn't find an answer.  Worked first time
    Wednesday, November 17, 2010 7:28 PM