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Activation Servers Down? RRS feed

  • Question

  • I've installed a brand new license of Windows XP Home Edition on my computer.  The product key worked fine when installing, but then failed when activating.  I called the toll free number for the US and it transferred me to an operator who told me that my product key was no good.  When I called the rep that I purchased it from he said that it was probably because Microsoft's Activation Servers had been down and he'd had the same problem with 3 Vista licenses today.  Why then would Microsoft tell me that my product key was no good?  Does anyone know anything about this issue and can anyone give me any clue to how I can get this O.S. activated?

    Friday, August 31, 2007 9:09 PM

Answers

  • Twowee,

     

     

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Friday, August 31, 2007 10:33 PM
  • Twowee1s

     

    Please provide us with the diagnostic test results. We really need the information in order to analyze/troubleshoot the situation and provide you with a resolve. For now I am closing out this post but if you need helpl in the future please repost along with your  diagnostic results and a brief description of the situation.  Take care

     

     

    Stephen Holm, MS

    Friday, September 14, 2007 9:50 PM

All replies

  • Twowee,

     

     

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Friday, August 31, 2007 10:33 PM
  • Twowee1s

     

    Please provide us with the diagnostic test results. We really need the information in order to analyze/troubleshoot the situation and provide you with a resolve. For now I am closing out this post but if you need helpl in the future please repost along with your  diagnostic results and a brief description of the situation.  Take care

     

     

    Stephen Holm, MS

    Friday, September 14, 2007 9:50 PM