Hello,
My brother passed away in December 2019.
I would like to be able to access his Microsoft account. I have no idea what his password is. I did the recover your account form twice with no luck.
I even have the death certificate if someone at Microsoft would need proof I am not trying to hack someone. I simply want to get into his account to close it out.
But I can't get in. As far as I can see so far there is no Microsoft procedure to close accounts of deceased people. This seems odd. Google, Amazon and Yahoo all let you do this.
Any ideas?