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Can I get the password for my deceased broth's MSN email? RRS feed

  • Question

  • Hello,

    My brother passed away in December 2019.

    I would like to be able to access his Microsoft account. I have no idea what his password is. I did the recover your account form twice with no luck.

    I even have the death certificate if someone at Microsoft would need proof I am not trying to hack someone. I simply want to get into his  account to close it out.  

    But I can't get in.  As far as I can see so far there is no Microsoft procedure to close accounts of deceased people. This seems odd. Google, Amazon and Yahoo all let you do this. 

    Any ideas? 

    Saturday, February 29, 2020 7:04 AM