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  • Getting Failed to get Troubleshooter catalog. Error MatsGetSapCatalog failed when opening app. And blank window. Have already reinstalled.
    Sunday, May 9, 2010 2:13 PM

All replies

  • Dear Customer,

    Thank you for your interest in Microsoft Fix it Center (beta).

    To help me better understand the problem you encountered, please provide me with some information:

    1. Where did this error show up? Could you please provide me with the full error mesage?

    2. Which OS version and service pack level does the affected computer run on? Is it 32-bit or 64-bit?

    3. Is the affected computer joined to a domain?

    4. Do you see any warning and error events shown in the Application section under the Windows Logs for the MatSvc event source? To find such events,

          i. Run "eventvwr.msc" from the Start menu or the Run box (with the Start-R key).

          ii. Expand "Windows Logs" on the left pane. Select "Application" under the expanded "Windows Logs" node.

          iii. Click on "Filter Current Log..." on the Actions pane on the right.

          iv. Select "MatSvc" from the "Event sources" dropdown box. Hit OK.

          v. Select all the events shown and right click on any of them. On the popup menu that came up, select Copy -> Copy Details as Text.

          vi. Paste the copied text to this thread.

     


    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Monday, May 10, 2010 6:54 AM
    Moderator