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Vista Ultimate (64bit) Activation.... RRS feed

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    Just updated the drivers for my RAID (Intel Storage Matrix) and now Windows tells me I have to re-activate.

    It tells me my product key is already in use (obviously - it was used to install this system), and tells me I need a new one, giving me the option to purchase one online (not likely, I already paid for this one...) or to enter another key (which I don't have)... (it also has options to use an automated phone activation system - which will no doubt also tell me that my key is already in use; and an option to contact MS (for a cost))

    How can I resolve this problem?

    -------------------------------------------------

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key: *****-*****-XF4WT-4X4DD-934GK
    Windows Product Key Hash: 4D1wqPR2iz8t5g95AsrlQIzlP48=
    Windows Product ID: 89587-OEM-7300551-91049
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {FD5E9D46-783C-44D7-BA41-B93246050ED8}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FD5E9D46-783C-44D7-BA41-B93246050ED8}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-934GK</PKey><PID>89587-OEM-7300551-91049</PID><PIDType>3</PIDType><SID>S-1-5-21-1463263476-1441587106-841882160</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20070111000000.000000+000</Date></BIOS><HWID>39323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57435</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55796</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Monday, August 20, 2007 12:04 PM

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    You are in what is known as out of tolerance mode and it happens when you change major components in a computer (especially OEM computers).  You need to activate by telephone and here's how to do it:

    Click on start and type this in the search box: slui.exe 4
    and then press Enter.  Should take about 5 min or so.  Just explain to the rep your situation and they'll get you up and running.

    Monday, August 20, 2007 1:22 PM
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    thanks...
    Monday, August 20, 2007 1:40 PM
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    SFish:

     

    Updating hardware drivers is not a simple software change. Often times hardware drivers change IRQ settings, etc, which change the way hardware behaves.

     

    -phil

    Thursday, August 23, 2007 7:06 PM

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  • Question
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    You are in what is known as out of tolerance mode and it happens when you change major components in a computer (especially OEM computers).  You need to activate by telephone and here's how to do it:

    Click on start and type this in the search box: slui.exe 4
    and then press Enter.  Should take about 5 min or so.  Just explain to the rep your situation and they'll get you up and running.

    Monday, August 20, 2007 1:22 PM
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    thanks...
    Monday, August 20, 2007 1:40 PM
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    I think the origonal poster is referring to a software change, which should NOT result in the machine becoming deactivated.  I mean, come on - that's nonsense.  Why should I have to explain to a Microsoft agent why I changed a driver so that I can continue to use the product I paid for?  I've just run into this too (on 32-bit Vista), and I'm not happy about it.

     

    Wednesday, August 22, 2007 11:22 PM
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    SFish:

     

    Updating hardware drivers is not a simple software change. Often times hardware drivers change IRQ settings, etc, which change the way hardware behaves.

     

    -phil

    Thursday, August 23, 2007 7:06 PM
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    Phil,

     

    Activation is meant to prevent people from installing the same copy of Windows on multiple machines, yes?  If changing a single driver is sufficient for the activation algorithm to think that I've somehow cloned my entire system (complete with all my apps, data, and whatever else) and now have it running on another machine, then that algorithm is badly designed.  Yes, I understand that the new driver is reporting the drive serial numbers in a different way and that's causing activation to think something has changed, but perhaps the algorithm should consider more than just that single factor before deciding that the machine which I've been using quite happily for the last 3 months is now running an illegal copy of Windows and that I need to waste a bunch of time on the phone punching in numbers.

     

    Activation exists purely for Microsoft's benefit: it does nothing for the user.  Activating once at installation time is fine: making me go through this BS on the phone when I change a driver is completely unacceptable.  You want a non-feature like activation in the product, you make damn sure it doesn't annoy the customer.  And don't go blaming Intel for what they did in the driver: sure, they shouldn't have changed the format of the serial number, but Vista should be flexible enough to tolerate that.  I know how easy it is to point the finger at some ISV or IHV but the product is called "Microsoft Windows Vista" for a reason.

    Thursday, August 23, 2007 7:24 PM
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    Its not a bug. It is by design.

     

    Thanks,

    -phil

    Thursday, August 23, 2007 9:43 PM
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    Well, I've now tried to post a link to a related article twice.  First my post was edited by Phil to remove the link, and my follow-up post which included the link was then deleted by him.  So, for anyone interested in reading another perspective on this, I highly recommend reading Ed Botts' blog.  If you read his post from 7/26 at 2:54pm you'll find a very relevant article.

     

     

     

    Friday, August 24, 2007 12:02 AM
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    SFish. Thank you for following with the forum terms of use requirements. The previous post was edited/removed as we generally do not allow crosslinking to non-Microsoft websites for various reasons.

     

    When posts are removed, a "Reason" email is sent to the registered e-mail address explaining why.

     

    Thanks,

    -phil

    Friday, August 24, 2007 12:04 AM
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    It is there in place to prevent someone from using their computer to install Windows Vista on hard drives then transfering the Hard Drive to another computer.  In order for the SPP to moniter Hardware behavior, it has to keep the drivers in check.

     

    Friday, August 24, 2007 12:05 AM
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    Sure, that makes sense.  What doesn't make sense is the idea that a user would take a machine, install Vista on it, use it for a while, install apps, patches, driver updates and so on, and then somehow clone that entire installation and then try to use it on a machine which is completely and utterly identical, down to the serial numbers on every component you can get them for except the HDDs.  And all this for a "feature" which is nothing but a nuisance to legitimate users. 

     

    But I guess if you guys really want to annoy the people who give you money, go ahead. 

     

     

     

    Friday, August 24, 2007 12:33 AM
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    SFish:

     

    While we definitely encourage open discussion here on the Genuine Advantage forums. Unfortunately I must move this post to the "Feedback and Comments" section as this is no longer a troubleshooting issue for Windows Vista.

     

    -phil

    Friday, August 24, 2007 12:53 AM
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    I seem to remember having found a place where you can buy licenses for Vista, but I cannot remember where it was. I am trying to find it again, but I am not having any success. I am interested at looking at the cost of buying a license for Vista Ultimate x64.

    Friday, June 13, 2008 12:03 AM
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    Microsoft Windows Vista Ultimate 64-bit

    http://www.amazon.com/Microsoft-Windows-Ultimate-64-bit-Builders/dp/B000MFIPFA
    Saturday, June 14, 2008 8:35 PM
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