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OEM act issue RRS feed

  • Question

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    I got an xp home emachines at my home it has restore disks for it (from the company) but every time i use them one of 2 things happens 1 it installs but after i recive a few updates i suddenly get a message on the welcome screen stating that windows is not genuine (i tred entering the key on the back but nothing it say this # has been act too meny times) 2 durring reinstalation i get error no gohstrider.txt  i thought about using my my frinds dell xp cd to install windows and then using the key on the back of myy pc but since i get the "this key has been used too meny times" message i dont want to use his disk then not be able to activate before 30days (for now the emachines softwere is letting me run it but its becoming less and less responsive.) thanx ahed of time (one last note its an used pc)

    Saturday, May 17, 2008 1:36 AM

Answers

  • RIch_Novil,

     

    Please try validating windows by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS

    Monday, May 19, 2008 9:38 PM