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How to track email in Dynamics 365 Outlook App

    Question

  • I am struggling with this issue for long time, even I didn't get any straight forward article where it's been told how to use track email automatically in Dynamics 365 Outlook App. 

    Every time I have click on the track email button to sync that email activity with the CRM online. Even I can send emails from CRM.

    Created set regarding to a contact & using the same email id for sending & receiving emails.

    I am really not able to figure it out whether we can Sync the emails using Dynamics 365 Outlook App or one has to manually click on the Track button for each email?


    Thanks in advance..

    Thursday, April 20, 2017 8:33 AM

All replies

  • Can you post pics of your Dynamics 365 for Outlook client version and your current settings on the Email tab of your CRM Personal Options?

    Eric Hula - CRM Administrator

    Wednesday, April 26, 2017 1:15 PM