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Installation CD Lost RRS feed

  • Question

  • If the original XP Installation cd has been lost, but the pc have the authentic COA sticker what's the right way to act?
    (we suppose that for any reason is not possible to have a copy from the original manufacturer)
    It's possible to use a OEM cd of the same tipe of installed product?
    It possible to solve WGA problems with Telephone Activation?


    Thanks
    Saturday, September 8, 2007 7:44 AM

Answers

  • The COA constitutes proof that a PC is licensed for the version of Windows

    named on the COA and you can use either:

     

    (1) the original recovery media or

    (2) the original hard-disk based recovery image to re-install the operating system  software named on the COA.

     

    A new Windows license is required for a PC if:

     

    (1) you cannot obtain the original recovery media or

    (2) the PC does not have a hard-disk based recovery image.

     

    If you are having a WGA issue, do the following:

     

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

     

     

     

    Saturday, September 8, 2007 5:30 PM
    Moderator
  • Hello Angelo,

     

    I would like to provide additional information along with what Carey has already provided. If your having problmes with WGA please follow the steps he provided and we will be able to troubleshoot the problem your experiencing.  Next, please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

    Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

    Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

     

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

    Hopefully this has been able to provide additional guidance. This will allow you to order the lost software.  Take care and please post back if we can assist you further.

     

     

    Stephen Holm, MS

     

    Monday, September 10, 2007 9:44 PM
  • Chrismfc,

     

    Please contact your manufacturer and explain your recovery disc has become damaged. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, October 18, 2007 6:56 PM

All replies

  • The COA constitutes proof that a PC is licensed for the version of Windows

    named on the COA and you can use either:

     

    (1) the original recovery media or

    (2) the original hard-disk based recovery image to re-install the operating system  software named on the COA.

     

    A new Windows license is required for a PC if:

     

    (1) you cannot obtain the original recovery media or

    (2) the PC does not have a hard-disk based recovery image.

     

    If you are having a WGA issue, do the following:

     

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

     

     

     

     

    Saturday, September 8, 2007 5:30 PM
    Moderator
  • Hello Angelo,

     

    I would like to provide additional information along with what Carey has already provided. If your having problmes with WGA please follow the steps he provided and we will be able to troubleshoot the problem your experiencing.  Next, please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

    Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

    Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

     

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

    Hopefully this has been able to provide additional guidance. This will allow you to order the lost software.  Take care and please post back if we can assist you further.

     

     

    Stephen Holm, MS

     

    Monday, September 10, 2007 9:44 PM
  • hi,

     

    I have xp home edition which came  pre-installed on my pc a recovery disk i guess, my disk has got damaged and i want to spring clean my pc and have my pc as a fresh install. The reason for this is my pc running slow because all the junk thats gone on it over the last few years.

    I also want to keep all the hotfixes and service pack 2 thats already installed, and not lose the drivers i have installed.

     

    Can anyone help with this.

     

    cm

    Thursday, October 18, 2007 7:40 AM
  • Chrismfc,

     

    Please contact your manufacturer and explain your recovery disc has become damaged. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Thursday, October 18, 2007 6:56 PM
  • pls. install asap. thank  yuo....

    Tuesday, December 4, 2007 6:18 AM
  • Concepcion,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 4, 2007 11:27 PM